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Customer Service Representative

2 months ago

Lenexa, Kansas, United States InfuSystem Full time
About the Role

At InfuSystem, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers and patients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Account Management: Assign and maintain customer accounts, ensuring accurate and up-to-date information.
  • Order Processing: Process customer and patient orders in a timely and efficient manner.
  • Communication: Establish and maintain relationships with customers and patients through regular communication, ensuring their needs are met and exceeded.
  • Supply Management: Order and manage home wound care supplies for patients, ensuring timely delivery and accurate inventory management.
  • Reporting: Produce and submit reports as requested by management, providing valuable insights and data to inform business decisions.
Requirements
  • Education: Associate's degree in a related field or equivalent combination of education and experience.
  • Experience: Previous experience in customer service, patient care, or a related field is preferred.
  • Skills: Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.
What We Offer
  • Competitive Pay: A competitive salary and benefits package, including health insurance, 401(k) matching, and paid time off.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and education programs.
  • Collaborative Team Environment: A collaborative and supportive team environment, with a focus on teamwork and open communication.