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Evening Customer Service Representative

2 months ago

Lenexa, Kansas, United States The Center for Nonprofit Resources Full time
Evening Customer Service Representative Job Overview

The Evening Customer Service Representative plays a vital role in ensuring a welcoming environment for all visitors. This position involves providing exceptional service and support during evening hours.

Key Responsibilities
  • Deliver customer service assistance as scheduled, including responding to phone inquiries.
  • Assist in the preparation and arrangement of training sessions, ensuring all necessary materials are available.
  • Support individuals with disabilities by facilitating accommodations during classes or events.
  • Offer personalized assistance to consumers when required.
  • Ensure the safety of all attendees, particularly in instances of behavioral concerns.
  • Monitor the entry of guests and parents in the main lobby during scheduled activities.
  • Provide visitors with general information about the organization.
  • Assist with various evening events and activities as needed.
Qualifications
  • A high school diploma or equivalent is mandatory.
  • Experience with general computer operations is preferred.
  • Prior experience working with individuals with disabilities is advantageous.
  • Strong verbal and written communication abilities are essential.
  • Exceptional customer service skills are required.
  • Good organizational and time management capabilities are necessary.
  • Ability to perform tasks with precision and attention to detail.
  • Competence in handling standard office responsibilities and administrative duties.
Physical Requirements

The role requires the ability to remain seated at a desk for extended periods and occasionally move within the office environment. The employee may need to lift items weighing up to 15 pounds. Frequent communication with others is expected.

All candidates must successfully complete a background check and drug screening if selected for the position.