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Service Coordination Representative

2 months ago

Lenexa, Kansas, United States Industrial Fumigant Company LLC Full time

Customer Service Representative

Job Category: Customer Service Requisition Number: IFCI504370

Job Overview

Industrial Fumigant Company (IFC) specializes in delivering pest control solutions tailored for the commercial food sector.

Under the supervision of the Customer Service Manager, the Customer Service Representative plays a vital role in engaging with clients and collaborating with internal IFC team members. Responsibilities include processing orders, preparing freight quotes, and tracking shipments. Additionally, you will oversee the maintenance of applicators' licenses and stewardship data entry, as well as managing product costs, selling prices, and customer-approved pesticide lists, labels, and Safety Data Sheets (SDS).

Building and maintaining strong customer relationships is essential, achieved through professional service, knowledgeable communication, and meticulous documentation. This role offers an opportunity to contribute to a stable and expanding industry.

Key Responsibilities

  • Respond to inquiries from customers and field personnel.
  • Assist clients by taking and inputting orders into the order processing system.
  • Perform data entry and submit information to SharePoint for tracking shipments, product details, bill of ladings, equipment parts, price lists, respiratory masks/cartridges, gas detection equipment, scanners, labels/SDS, manuals, signs, and miscellaneous labels.
  • Collaborate closely with Accounting, Marketing, and other IFC departments to support cost adjustments, sales comparisons, and special projects.

What We Offer

  • Competitive compensation
  • Comprehensive benefits package including medical, dental, vision, and life insurance
  • 401(k) plan with company match and employee stock purchase plan
  • Paid time off and holidays
  • Employee discounts, tuition reimbursement, and dependent scholarship awards
  • Quality training programs as an industry leader

Founded in 1937, IFC has established a strong reputation for providing consistent, reliable, and high-quality service to our clients. As the only nationwide pest management firm dedicated exclusively to the food industry, we prioritize PEOPLE, PROGRESS, and PROFESSIONALISM.

Requirements

Candidates must be able to pass a drug screen and background check. Applicants should meet job requirements and perform duties with or without accommodations.

Additional Skills Required

  • Proficiency in sales, Microsoft Access, and Adobe Pro, along with office procedures and equipment.

Keywords: competitive earnings, career, training, service, administrative, regulatory, communication, data entry, record keeping, customer service, management, clerical, assistant.

Skills

  • Self-Management: Intermediate
  • Document Management: Intermediate
  • Flexibility: Some Knowledge
  • Communication: Intermediate
  • Problem Solving: Intermediate
  • Conflict Management: Intermediate
  • Customer Service: Advanced
  • Microsoft Office: Intermediate
  • Excel: Intermediate

Education

Required: High School/GED or better.

Preferred: Associate's degree or better.

Experience

Preferred: 1-2 years in Customer Service.

We are an Equal Opportunity Employer, welcoming applications from protected veterans and individuals with disabilities.