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Guest Services Representative
2 months ago
Midas Hospitality is proud to be recognized as one of the Top 100 U.S. Employers, highlighting our commitment to a diverse and inclusive workplace.
Overview of the Role:
We are in search of a proactive Hotel Front Desk Coordinator to manage guest interactions at the Springhill Suites hotel. This role encompasses welcoming, checking in, and assisting guests throughout their stay, along with handling phone inquiries related to reservations and hotel services.
Key Responsibilities:
- Welcomes, registers, and assigns accommodations to guests, providing room keys and directions.
- Manages incoming correspondence for guests, including mail and faxes.
- Responds to inquiries regarding hotel amenities, guest registration, local attractions, and travel directions.
- Maintains accurate records of room availability and guest accounts.
- Calculates bills, processes payments, and provides change as necessary.
- Handles reservations, including making, confirming, and canceling as needed.
- Prior experience in a front desk role is advantageous.
- Background in customer service is essential.
Since our inception, Midas Hospitality has prioritized our people, evolving from a small operation to a significant enterprise with over 1,000 dedicated staff members. We currently manage more than 40 hotels across multiple states, focusing on select-service and extended-stay accommodations with renowned brands. At Midas Hospitality, we prioritize the aspirations of our team members, fostering a work environment that promotes growth and satisfaction for all.
We are committed to providing competitive compensation and recognizing the contributions of our associates.
Our benefits package includes:
- Opportunities for professional development and learning.
- Comprehensive paid time off policies.
- Medical, dental, and vision insurance.
- 401k retirement plan with matching.
- Employee Assistance Program.
- Discounts on various products and services.
