Customer Service Representative
6 days ago
The Center for Nonprofit Resources is seeking a highly skilled and customer-focused individual to fill the role of Front Desk Associate. This position is responsible for providing exceptional customer service and support to our training staff and participants during evening classes.
Key Responsibilities- Provide evening customer service support as scheduled, including responding to inquiries and resolving issues in a timely and professional manner.
- Assist with preparation and setup for classes, including arranging training rooms with necessary supplies and materials.
- Engage in classes or activities as needed to support participants with accommodations.
- Offer one-on-one support to consumers as required.
- Monitor the overall safety and well-being of consumers, addressing any behavioral issues that may arise.
- Monitor the main lobby during class times, ensuring a safe and welcoming environment for guests and parents.
- Share information about The Center for Nonprofit Resources with visitors, including brochures, flyers, and business cards.
- Support other evening activities and events as scheduled.
- High School diploma or equivalent required.
- General computer experience preferred.
- Additional office experience is beneficial.
- Previous experience working with people with disabilities is preferred.
- Excellent customer service skills, with the ability to interact with people of all ages and abilities.
- Strong verbal and written communication skills.
- Good organizational and time management skills, with attention to detail.
- Ability to perform administrative tasks, such as answering phones, general office duties, making copies, and organizing materials.
The physical demands of this role include remaining stationary for periods of time, moving about the office to access supplies and materials, and occasionally lifting office items weighing up to 15 pounds. The individual in this position will frequently communicate with others, conveying accurate information in a clear and concise manner.
All candidates must pass a background check and drug screen if the position is offered.
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