Event Ticketing Associate

2 weeks ago


St Louis, Missouri, United States Oak View Group Full time

Position Overview:
A Ticket Seller serves as a vital part-time representative for customers seeking to purchase tickets for various events. This role is essential in delivering accurate information and ensuring that all customer service needs are met efficiently.

Key Responsibilities:

  • Deliver outstanding customer service to all patrons, both in-person and via phone.
  • Assist customers in purchasing tickets through the designated ticketing system.
  • Provide comprehensive and precise information to all inquiries.
  • Resolve any ticketing issues that may arise before or on the day of events.
  • Handle all venue-related inquiries and direct calls to the appropriate departments.
  • Contribute to maintaining a safe and secure environment.
  • Address customer complaints respectfully and escalate to management when necessary.
  • Perform cash drawer reconciliations at the end of each shift.
  • Manage Will Call operations and verify identification for ticket pickups.
  • Offer exceptional support to both internal and external stakeholders.
  • Embody the company’s customer service philosophy.

Qualifications:

  • High school diploma, GED, or equivalent is preferred.
  • Ability to thrive in a fast-paced, high-pressure environment.
  • Prior experience in customer service is essential.
  • Experience in cash handling is required.
  • Must possess excellent interpersonal and communication skills.
  • Ability to communicate clearly and effectively in English.
  • Must be adaptable and able to work both independently and collaboratively.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.

Health and Safety Commitment:
We prioritize the health and safety of our employees and guests. We encourage all employees to stay updated with vaccinations to ensure a safe environment for everyone.



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