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Event Operations Coordinator

2 months ago

St Louis, Missouri, United States So Hospitality Group Full time
Job Overview

The Event Operations Coordinator plays a pivotal role in managing banquet service functions, ensuring seamless execution of event details. This position requires effective communication and collaboration with various departments to guarantee timely and high-quality service.

Key Responsibilities
  • Oversee all aspects of banquet service operations, ensuring adherence to event timelines and adjusting plans as necessary while informing relevant personnel.
  • Review Banquet Event Orders (BEOs) at the start of each shift to confirm room setups align with contracts and verify audio-visual equipment requirements.
  • Supervise banquet service staff, providing leadership and support in the absence of the Banquet Manager.
  • Work closely with Catering/Sales, Food & Beverage managers, and the Culinary team to deliver exceptional service to all guests.
  • Manage cost control and quality assurance for banquet services.
  • Act as a liaison between guests and Resort staff, ensuring outstanding customer service while upholding company policies.
  • Maintain a clean, organized, and safe environment for all equipment and facilities.
  • Communicate guest needs, concerns, and issues to the Banquet Manager.
  • Conduct monthly inventory checks and collaborate with the Banquet Manager to order supplies as needed.
  • Coordinate with Guest Services and Maintenance for the transportation of supplies and equipment throughout the Resort.
  • Complete administrative tasks as assigned by the Banquet Manager.
QualificationsEducation:
  • Bachelor's degree in Hospitality or a related field is preferred.
  • Equivalent experience may be considered in lieu of a degree.
  • CPR & First Aid Certification required.
  • OLCC permit is necessary.
  • Proficiency in audio-visual equipment (microphones, LCD projectors, computers, etc.) is essential.
Experience:
  • At least 2 years of experience in Banquets, Food & Beverage, Conference Services, or a related area is required.
  • Strong written and verbal communication skills are essential.
  • Excellent interpersonal and customer service abilities are necessary.
  • Demonstrated project management skills are required.
  • Proficiency in MS Word and Excel is mandatory.
  • Experience in a 4-diamond resort or higher is preferred.
  • Ability to meet the physical demands of the position is required.
  • Audio-visual skills are a must.
Supervisory Duties
  • Direct and evaluate the performance of Associates.
  • Assess productivity and efficiency for potential promotions or changes in status.
  • Involve the Banquet Manager in disciplinary situations as necessary.
  • Plan and allocate work among Associates effectively.
  • Ensure completion of end-of-shift duties, including billing, cleaning event spaces, and managing inventory.
  • Collaborate with the Culinary department to ensure timely and accurate food service.
Discretion and Independent Judgment

This role involves representing the company in addressing complaints and resolving disputes. The Event Operations Coordinator is expected to proactively engage with guests to ensure satisfaction and creatively address challenges, involving a supervisor only when necessary.

Physical Requirements
  • Ability to communicate effectively.
  • Close and distance vision capabilities.
  • Ability to identify and distinguish colors.
  • Frequent standing, walking, and sitting required.
  • Ability to lift and carry up to 25 lbs. regularly and up to 50 lbs. occasionally.
  • Frequent use of manual dexterity and motor skills.
  • Able to reach in various directions and perform repetitive movements.
Working Conditions
  • Work may occur in both indoor and outdoor settings.
  • Potential exposure to high or precarious locations.
  • Variable schedule including evenings, holidays, and extended hours as needed.