Event Ticketing Associate

2 months ago


St Louis, Missouri, United States Oak View Group Full time

Position Overview:
A Ticket Seller serves as a vital part-time team member, acting as the primary liaison for patrons purchasing tickets for various events. This role is essential in delivering accurate information and ensuring all customer service needs are met effectively.

Key Responsibilities:

  • Deliver outstanding customer service to all guests, both in-person and via phone.
  • Assist customers in purchasing tickets for upcoming events using the designated ticketing system.
  • Provide comprehensive and precise information to all interested parties.
  • Resolve any ticketing issues that may arise for guests on the day of events or in advance.
  • Handle inquiries about the venue and direct calls to the appropriate departments.
  • Contribute to maintaining a safe and secure environment for all attendees.
  • Address customer complaints respectfully and escalate to management when necessary.
  • Balance the cash drawer at the conclusion of each shift.
  • Monitor Will Call operations and verify identification for ticket pickups.
  • Offer excellent customer service support to both internal and external stakeholders.
  • Embody the organization's core values in all interactions.

Qualifications:

  • High school diploma, GED, or equivalent is preferred.
  • Ability to thrive in a fast-paced, high-pressure environment.
  • Previous customer service experience is essential.
  • Experience in cash handling is required.
  • Exceptional interpersonal skills with a friendly and outgoing demeanor.
  • Clear and concise communication skills in English.
  • Strong interpersonal and communication abilities.
  • Capability to work independently and collaboratively, demonstrating flexibility.
  • Willingness to work a flexible schedule, including long hours, evenings, weekends, and holidays.

Health and Safety Commitment:
We prioritize the health and safety of our employees and guests. We encourage all team members to stay updated with vaccinations to ensure a safe environment for everyone involved.



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