Events Operations Coordinator

2 weeks ago

St Louis, Missouri, United States So Hospitality Group Full time
Job Overview

The Events Operations Coordinator plays a pivotal role in managing all aspects of banquet service operations, ensuring seamless execution of event details. This position is essential in maintaining the schedule of events and communicating necessary adjustments to relevant team members.

Key Responsibilities
  • Event Oversight: Supervise all banquet service activities, ensuring that every detail is meticulously executed.
  • Preparation Review: Examine Banquet Event Orders (BEOs) at the start of each shift to confirm room setups align with contractual agreements. Ensure audio-visual equipment is arranged as per event requirements.
  • Staff Management: Oversee the performance of banquet service personnel, providing leadership and guidance in the absence of the Banquet Manager.
  • Collaboration: Work closely with Catering/Sales, Food & Beverage managers, and the Culinary team to guarantee exceptional service for all guests attending meetings and banquets.
  • Cost Management: Monitor and control the expenses and quality of banquet services.
  • Guest Liaison: Act as a key point of contact between guests and resort staff, ensuring outstanding customer service while adhering to company policies.
  • Facility Maintenance: Ensure all equipment and venues are kept organized, clean, and safe.
  • Communication: Relay any guest needs, issues, or concerns to the Banquet Manager promptly.
  • Inventory Management: Conduct monthly inventory checks and collaborate with the Banquet Manager to order supplies as necessary.
  • Logistics Coordination: Collaborate with Guest Services and Maintenance to manage the transportation of supplies and equipment throughout the resort.
  • Administrative Duties: Complete various administrative tasks as assigned by the Banquet Manager.
Qualifications

Education:

  • Bachelor's degree in Hospitality Management or a related field is preferred.
  • Equivalent professional experience may be considered in lieu of a degree.
  • CPR & First Aid Certification is required.
  • OLCC permit must be obtained.
  • Proficiency in audio-visual technology (microphones, projectors, computers, etc.) is essential.

Experience:

  • A minimum of 2 years in Banquets, Food & Beverage, Conference Services, or a related area is required.
  • Strong written and verbal communication skills are essential.
  • Demonstrated customer service and interpersonal skills are necessary.
  • Proven project management capabilities are required.
  • Familiarity with MS Word and Excel is mandatory.
  • Experience in a 4-diamond resort or higher is preferred.
  • Ability to meet the physical demands of the role is necessary.
  • Audio-visual skills are a must.
Supervisory Responsibilities
  • Guide the work of associates and assess their productivity for potential promotions or status changes.
  • Involve the Banquet Manager in situations requiring disciplinary action.
  • Plan and allocate tasks among associates effectively.
  • Oversee end-of-shift responsibilities, including billing, cleaning event spaces, and managing inventory.
  • Collaborate with the Culinary department to ensure timely and accurate food service.
Independent Judgment

This role requires the ability to represent the company in addressing complaints, mediating disputes, and resolving issues. The Events Operations Coordinator must proactively engage with guests to ensure satisfaction and creatively address challenges, involving a supervisor only when necessary.

Physical Requirements
  • Ability to communicate effectively.
  • Capability to see at close and distant ranges.
  • Ability to identify and differentiate colors.
  • Frequent standing, walking, and sitting are required.
  • Must be able to stand for extended periods.
  • Regularly lift/carry up to 25 lbs and occasionally up to 50 lbs.
  • Frequent use of manual dexterity and gross motor skills is necessary.
  • Able to reach in various directions and perform kneeling, stooping, or crouching as needed.
Working Conditions
  • Work may occur in both indoor and outdoor settings.
  • May involve working at heights or in precarious locations.
  • Flexible schedule required, including evenings, holidays, and extended hours as business needs dictate.

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