Customer Operations Representative
2 days ago
At United Legwear and Apparel Company, we are driven by a passion for delivering exceptional products and services to our customers. As a key member of our team, the Customer Operations Representative will play a critical role in ensuring the smooth operation of our order management and logistics processes.
Key Responsibilities:
- Process and manage EDI transactions in Exenta, ensuring accurate and timely order fulfillment.
- Review and manually enter or import non-EDI customer orders into our ERP system.
- Collaborate with cross-functional teams, including Sales Support and Distribution Center, to resolve allocation concerns and ensure timely outbound shipments.
- Monitor and analyze reports to identify order issues and aged orders, working closely with the sales team to resolve discrepancies.
- Provide exceptional customer service via email and phone, addressing order status, cancellation requests, and revisions.
- Maintain accurate customer profiles, including addresses, shipping terms, and special instructions.
- Perform other duties as assigned to support the company's operations and growth.
Requirements:
- Minimum 3 years of business experience in order management and EDI processing.
- Excellent skills in Microsoft Office, including intermediate to advanced Excel and data management.
- Strong communication, analytical, and problem-solving skills, with the ability to work well in a team environment.
- High degree of attention to detail, with the ability to work well under pressure and meet deadlines.
- Experience working in a fast-paced environment, with the ability to apply good work habits to effectively complete assigned tasks.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- A competitive salary and benefits package.
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