Client Operations Specialist

2 weeks ago


Edison, New Jersey, United States EDI Staffing Full time

Position Overview:
This role involves working closely with clients to ensure seamless order processing and effective communication across departments.


Key Responsibilities:
The EDI Customer Operations Specialist will be tasked with:

  • Monitoring incoming and scheduled orders against available inventory and production.
  • Processing EDI 850 & 860 transactions accurately in the designated system.
  • Reviewing and entering non-EDI customer orders into the ERP system.
  • Facilitating communication with Sales Support and Distribution teams to address allocation concerns.
  • Ensuring timely outbound shipments by overseeing all orders.
  • Prioritizing warehouse requests as necessary.
  • Assisting internal teams with order revisions and resolving EDI-related inquiries.
  • Addressing discrepancies and supporting vendor chargeback investigations.
  • Conducting daily reviews of reports detailing order issues and analyzing aged orders.
  • Providing assistance to various accounts regarding order status and revisions.
  • Maintaining Cross Reference databases and running Critical Item Reports to monitor potential backorders.
  • Updating customer profiles with accurate information and special instructions.
  • Performing additional duties as required to support company operations.

Qualifications:
The ideal candidate will possess:

  • A minimum of 3 years of experience in business, particularly in Order Management and EDI processing.
  • Proficiency in Microsoft Office, especially advanced Excel skills for data management.
  • Strong verbal and written communication skills, with a focus on analytical and problem-solving abilities.
  • Excellent interpersonal skills and the capacity to thrive in a collaborative team environment.
  • Exceptional organizational skills with a keen attention to detail and the ability to manage multiple tasks effectively.
  • A detail-oriented mindset with the capability to work under pressure while maintaining accuracy.
  • Experience in a fast-paced environment, demonstrating good work habits and contributing to operational efficiency.
  • The ability to work both independently and collaboratively on complex assignments.


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