Client Operations Specialist

2 weeks ago


Edison, New Jersey, United States EDI Staffing Full time

Position Overview:
The EDI Customer Operations Specialist plays a crucial role in overseeing incoming and scheduled orders in relation to available inventory and production capabilities.


Key Responsibilities:
  • Ensure precise and prompt handling of EDI 850 & 860 transactions within the Exenta system.
  • Evaluate non-EDI customer orders and either manually input or import them into the ERP system.
  • Facilitate effective communication across departments, particularly with Sales Support and Distribution Center teams.
  • Address allocation issues in collaboration with the sales support team.
  • Monitor all orders to guarantee timely dispatch of shipments.
  • Prioritize warehouse operations as necessary.
  • Assist internal stakeholders with order modification requests and EDI-related inquiries, including troubleshooting EDI discrepancies.
  • Resolve order-related issues and aid in vendor chargeback investigations.
  • Conduct daily assessments of reports detailing order challenges, including analysis of aged orders.
  • Support various accounts through email and phone regarding order status, cancellation requests, and modifications.
  • Handle requests from sales and DC teams concerning pick tickets generated by outsourced teams.
  • Maintain Cross Reference databases.
  • Generate Critical Item Reports to assess potential backorders.
  • Review e-commerce orders from direct-to-consumer platforms.
  • Keep consistent communication with the sales team regarding discrepancies, missing or incorrect order details, shortages, and restock dates.
  • Update and manage all customer profiles, including addresses, shipping terms, and special instructions.
  • Perform additional duties as required to support the company's operations.

Qualifications:
  • A minimum of 3 years of professional experience in Order Management and EDI processing.
  • Proficient in Microsoft Office, particularly in Excel with intermediate to advanced skills in data management (sorting, V-lookups, and Pivot Tables).
  • Exceptional communication abilities, both verbal and written, along with strong analytical and problem-solving skills.
  • Strong interpersonal skills and the capacity to thrive in a collaborative team environment.
  • Excellent organizational skills with the ability to manage and prioritize multiple tasks efficiently, demonstrating keen attention to detail.
  • Detail-oriented with the capability to perform well under pressure, ensuring high accuracy in all tasks.
  • Experience in a fast-paced environment, applying effective work habits to complete assigned responsibilities and contribute to operational efficiency.
  • Ability to work both independently and collaboratively, managing critical timelines and handling complex information.


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