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Client Operations Specialist
2 months ago
United Legwear & Apparel Co. is a leading global designer, manufacturer, and distributor of legwear, bodywear, apparel, and accessories. Established in 1998, we are committed to delivering the highest quality products at competitive prices for families worldwide.
Position Summary:
The EDI Customer Operator/CSR plays a crucial role in managing incoming and scheduled orders while ensuring optimal inventory and manufacturing processes.
Key Responsibilities:
- Accurately process EDI 850 & 860 transactions using Exenta.
- Review and manually enter non-EDI customer orders into our ERP system.
- Facilitate effective communication across departments, particularly with Sales Support and Distribution Center teams.
- Address allocation concerns in collaboration with the sales support team.
- Ensure timely outbound shipments by monitoring all orders.
- Prioritize warehouse operations as necessary.
- Assist internal users with order revisions and EDI-related inquiries.
- Resolve order discrepancies and support vendor chargeback investigations.
- Conduct daily reviews of reports detailing order issues and aged orders.
- Provide assistance to various accounts regarding order status, cancellations, and revisions.
- Respond to requests from sales and DC teams related to pick tickets.
- Maintain Cross Reference databases.
- Generate Critical Item Reports to identify potential backorders.
- Review e-commerce orders from direct-to-consumer platforms.
- Maintain consistent communication with the sales team regarding discrepancies and order information.
- Update customer profiles, including addresses and special instructions.
- Perform additional duties as assigned to support company operations.
Qualifications:
- Minimum of 3 years of experience in business, specifically in Order Management and EDI processing.
- Proficient in Microsoft Office, particularly Excel, with skills in data management.
- Strong verbal and written communication skills, along with analytical and problem-solving abilities.
- Excellent interpersonal skills and the ability to thrive in a team-oriented environment.
- Exceptional organizational skills with the ability to manage multiple tasks and maintain attention to detail.
- Detail-oriented with the capacity to work effectively under pressure.
- Experience in a fast-paced environment, demonstrating good work habits.
- Able to work independently and collaboratively on multiple assignments.
Work Environment:
This is an onsite position, emphasizing teamwork and collaboration to achieve our goals.
