Field Service Supervisor

4 days ago


Austin, Texas, United States RAM Windows Full time
Job Summary

We are seeking an experienced and skilled Field Service Supervisor to lead our team of technicians in the installation, troubleshooting, and repair of windows and doors at customer job sites in the Austin, TX area.

Key Responsibilities
  • Team Leadership: Supervise and lead a team of Field Service Technicians in the installation, troubleshooting, and repair of windows and doors.
  • Service Coordination: Coordinate and schedule service calls, ensuring timely and efficient responses to customer needs.
  • Troubleshooting and Reporting: Troubleshoot and report findings on problem installations to managers and sales representatives.
  • Quality Control: Perform quality checks of completed Service Tickets and maintain a high level of service quality.
  • Warehouse Operations: Supervise warehouse operational functions, including loading and unloading materials, inventory management, and ensuring a secure and effective operation.
  • Customer Service: Maintain excellent verbal and written communication with customers, providing high-quality customer service.
Requirements
  • Education and Experience: High School Diploma or GED required; minimum 2-4 years of related experience as a Field Service Technician or in a similar role.
  • Skills and Abilities: Excellent organizational, social, and customer-focused skills; computer skills and proficiency in MS Office (Word, Excel, Outlook); ability to multitask and prioritize servicing needs.
  • Physical Requirements: Ability to lift, carry, push, and pull up to 75 lbs and 100 lbs with some assistance; work primarily in the field and warehouse environment, exposed to dust, heat, humidity, and cold weather conditions.
Benefits
  • Weekly Pay: Paid every Friday.
  • Overtime: Available as needed.
  • Paid-Time Off: (2) Floating PTO days, and (8) paid Holidays.
  • Medical, Dental, and Vision Insurance: Comprehensive insurance package.
  • 401K Retirement Saving Plan: Up to 5% Company Match.


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