Field Service Specialist

1 week ago


Austin, Texas, United States Mitchell Time and Parking Full time
Job Overview

Position Title: Field Service Specialist

Role Summary:

This position involves comprehensive field service responsibilities, including troubleshooting, maintenance, and installation of parking and related systems at various client sites.

KEY RESPONSIBILITIES:

  • Deliver break-fix services and customer support to ensure optimal performance of parking systems.
  • Possess a robust understanding of IP networking, troubleshooting techniques, and basic system programming, effectively communicating these concepts to clients.
  • Foster effective communication and collaboration with all stakeholders, including clients, subcontractors, and internal teams.

ACCOUNTABILITIES:

  • Engage in open communication and teamwork with all branch and company personnel.
  • Respond promptly to service requests, aiming for efficient completion of tasks while maintaining high-quality standards.
  • Collaborate closely with the Branch Manager to uphold service excellence for Mitchell Time and Parking clientele.

QUALIFICATIONS:

  • A minimum of 3 years of relevant experience.
  • Possession of a valid driver's license.
  • Able to thrive in high-pressure environments and meet deadlines.
  • Availability for overtime and on-call duties as necessary.
  • Strong communication skills.
  • Proficient troubleshooting abilities.
  • IT literate, with competence in Microsoft Word & Excel, and adept with email and smartphones.
  • Familiarity with electrical and electronic equipment service/repair, IP address programming, and basic computer networking principles.
  • Skilled in using hand tools, measuring devices, multimeters, and other electronic testing equipment to diagnose and prevent issues in electronic signal devices.
  • Ability to interpret complex documentation, including equipment specifications and maintenance instructions.


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