Field Service Specialist
1 week ago
Position Title: Field Service Specialist
Role Summary:
This position involves comprehensive field service responsibilities, including troubleshooting, maintenance, and installation of parking and related systems at various client sites.
KEY RESPONSIBILITIES:
- Deliver break-fix services and customer support to ensure optimal performance of parking systems.
- Possess a robust understanding of IP networking, troubleshooting techniques, and basic system programming, effectively communicating these concepts to clients.
- Foster effective communication and collaboration with all stakeholders, including clients, subcontractors, and internal teams.
ACCOUNTABILITIES:
- Engage in open communication and teamwork with all branch and company personnel.
- Respond promptly to service requests, aiming for efficient completion of tasks while maintaining high-quality standards.
- Collaborate closely with the Branch Manager to uphold service excellence for Mitchell Time and Parking clientele.
QUALIFICATIONS:
- A minimum of 3 years of relevant experience.
- Possession of a valid driver's license.
- Able to thrive in high-pressure environments and meet deadlines.
- Availability for overtime and on-call duties as necessary.
- Strong communication skills.
- Proficient troubleshooting abilities.
- IT literate, with competence in Microsoft Word & Excel, and adept with email and smartphones.
- Familiarity with electrical and electronic equipment service/repair, IP address programming, and basic computer networking principles.
- Skilled in using hand tools, measuring devices, multimeters, and other electronic testing equipment to diagnose and prevent issues in electronic signal devices.
- Ability to interpret complex documentation, including equipment specifications and maintenance instructions.
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