Clinical Support Specialist

1 week ago


Bel Air, Maryland, United States Chesapeake Urology Associates Full time

Are you passionate about enhancing patient experiences in healthcare? Join Chesapeake Urology Associates, where we prioritize a culture of respect, growth, and innovation, ensuring the highest quality of patient care while actively contributing to our community.

At Chesapeake Urology Associates, our team members are integral to our mission, providing remarkable opportunities to positively influence our patients' lives through specialized urologic care.

We cultivate an environment that thrives on compassion, teamwork, integrity, and diversity, starting with our dedicated staff.

Our approach to urologic care is comprehensive, offering patients access to skilled specialists, a dedicated team of healthcare professionals, and cutting-edge technology for treatments and therapies.

We provide competitive compensation and promote a healthy work/life balance, allowing you to enjoy your weekends.

Chesapeake Urology Associates offers exceptional benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and more. We are recognized as a leading urology network.


Position Overview:

The Clinical Support Specialist is essential in merging the roles of a Medical Assistant and Front Desk Receptionist.

You will collaborate with clinical staff and administrative teams to ensure the smooth and efficient operation of our clinical offices.



Key Responsibilities:
Clinical Support | Medical Assistant
- Assist healthcare providers during patient examinations and procedures.
- Prepare examination rooms, ensuring cleanliness and organization.
- Accurately record patient medical histories and vital signs.
- Administer medications and injections as directed by healthcare professionals.
- Conduct basic laboratory tests and collect specimens for analysis.
- Uphold infection control standards and ensure proper sterilization of equipment.

Administrative Support | Front Desk Receptionist
- Welcome patients and visitors warmly, creating a positive and professional first impression.
- Schedule appointments and assist with additional testing as directed by physicians.
- Manage incoming calls, addressing inquiries and directing calls appropriately.
- Verify insurance coverage and assist patients with billing inquiries.
- Collect payments at check-in.
- Review patient demographics for accuracy and enter information into Practice Management and EHR systems.
- Obtain and scan patients' identification and insurance cards into the system.
- Ensure all necessary referrals are obtained and linked in the EMR.
- Assist patients with registration processes.

Please note that this job description is not exhaustive and may be subject to change at any time.



Qualifications:
- High School Diploma or GED required.
- Minimum of five (5) years of front office and clinical experience, preferably in Urology.
- Proficient knowledge of Medical Terminology, ICD-10, and CPT-4 Codes.

Skills and Competencies:
- Current knowledge of clinical practices, quality assurance, and patient management.
- Ability to work independently and as part of a healthcare team.
- Strong organizational skills and effective prioritization abilities.
- Excellent customer service and communication skills.
- Proficient in computer software and database management.
- Attention to detail and ability to multi-task in a fast-paced environment.
- Commitment to learning and improving patient care.
- Comfortable engaging with patients and asking relevant questions.
- Must demonstrate a caring and compassionate demeanor.
- Adhere to HIPAA compliance and regulations.
- Ability to type a minimum of 40 words per minute.

Travel Requirements:
- Willingness to travel to other sites as necessary within the region.

Physical Demands:
- Regularly required to sit and stand for extended periods.
- Involves standing, sitting, walking, bending, and twisting.
- Requires full range of motion, including manual dexterity and coordination.
- May assist in transferring patients.
- Occasionally lift and carry items weighing up to 40 lbs.

Equal Opportunity Employer:
Chesapeake Urology Associates is an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation. Candidates will undergo a pre-employment background check. Actual compensation will be based on experience, education, and skill level.

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