Customer Experience Specialist

2 weeks ago


Oak Brook, Illinois, United States Smashburger Full time
Smashburger Team Member

We're looking for a talented and enthusiastic individual to join our team as a Guest Service Expert at Smashburger. As a key member of our team, you'll be responsible for delivering exceptional customer service and ensuring that every guest has a positive experience.

Key Responsibilities:
  • Provide Gold Standard service to every guest, ensuring their needs are met and exceeded.
  • Stay knowledgeable about our menu items and be able to make recommendations and answer questions.
  • Process transactions accurately and follow cash handling procedures.
  • Personalize food delivery to each guest, ensuring their experience is tailored to their preferences.
  • Visit tables after food delivery to ensure guests have everything they need and are satisfied with their meal.
  • Maintain a clean and organized restaurant environment at all times.

We're committed to creating a positive and inclusive work environment where our team members can thrive. If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we'd love to hear from you



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