Customer Experience Ambassador

4 weeks ago


Oak Brook, Illinois, United States McDonald's Full time

Job Summary

As a Guest Experience Leader at McDonald's, you will play a vital role in delivering exceptional customer service and creating a welcoming atmosphere for our guests. This is a fantastic opportunity to join a dynamic team and develop your skills in a fast-paced environment.

Key Responsibilities

Lead the guest experience by checking in with customers and ensuring they are enjoying their visit

Be the solution by handling guest concerns and providing a resolution to their satisfaction

Work collaboratively with your team to maintain a clean, friendly, and welcoming restaurant environment

Offer expert insight into promotions and benefits of utilizing the McDonald's App and Mobile Order & Pay features

Requirements

A humble and hospitable demeanor

Passion for helping and serving others (customers and fellow team members)

Desire to learn and grow

Ability to communicate effectively and anticipate customer needs

What We Offer

Competitive pay from $16.00 - $20.36 / hour plus cash incentives

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan*

Medical, dental, and vision benefits*

And much, much more

*Available to full time employees in select locations.

Equal Employment Opportunity

McDonald's is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law.

Accommodations

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying.

Health and Safety

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.

How to Apply

McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.



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