Customer Service Representative

12 hours ago

Oak Brook, Illinois, United States Pls Financial Services, Inc. Full time
Job Title: Customer Service/Collections Specialist

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service/Collections Specialist to join our team at PLS Financial Services, Inc. In this role, you will be responsible for collecting and resolving delinquent accounts for our stores, providing exceptional customer service, and working with customers to minimize bad debt.

Key Responsibilities:

  • Maintain and manage assigned customer accounts in queue.
  • Provide superior customer service regarding collection issues, process customer refunds, and review account adjustments to resolve discrepancies.
  • Establish payment plans and follow up with customers to ensure agreements are fulfilled.
  • Work with customers in a proactive manner to minimize bad debt and reduce delinquencies.
  • Review and prioritize collection activities to maximize collections.
  • Research and reconcile misapplied payments.
  • Perform other tasks and duties as assigned by the Collections department.

Requirements:

  • Prior experience in a retail or call center environment.
  • Excellent customer service skills.
  • The ability to work a flexible schedule, including evening and weekend shifts.
  • Previous collections experience is not required.
  • Demonstrated written and verbal communication skills.
  • Ability to work effectively in a fast-paced environment, prioritize workload, and meet deadlines.
  • Must be a team player and dependable.
  • Spanish/English bilingual a plus.

Benefits:

Eligible employees receive medical/dental/vision, 401k, vacation, opportunities for advancement, and ongoing training.

Core Values:

We strive to demonstrate our Core Values in all positions at PLS: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results.

Equal Employment Opportunity:

PLS Financial Services, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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