Customer Service Representative

3 days ago

Oak Brook, Illinois, United States Inspira Financial Full time
About the Role

We are seeking a highly skilled and customer-focused Support Specialist to join our team at Inspira Financial. As a Support Specialist, you will play a critical role in providing exceptional support to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Handle all incoming and outgoing customer phone calls, responding to email, voicemail, and chat inquiries from customers.
  • Provide high-quality, customer-focused answers by educating customers on PayFlex policies and programs.
  • Handle troubleshooting inquiries for Web and Online issues, including consulting with customers to support easy navigation of available online tools.
  • Accountable for resolving issues without management intervention to remove barriers for the member.
  • Accountable to protect sensitive customer information with discretion.
  • Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals/deadlines.
  • Maintain a professional approach to client service, consistent with MTC protocol and service levels.
Requirements
  • High school diploma, GED, or college degree.
  • 1-3 years of experience in customer service.
  • Prior call center experience preferred, but not required.
  • Computer knowledge and skills, comfortable learning new systems.
  • Able to learn, memorize, and retain information.
  • Knowledge of Medical/Reimbursement Terminology.
  • Can adapt to a fast-paced environment.
  • Able to work hours of 10:30 a.m. CT to 7 p.m. CT/11:30 a.m. ET to 8 p.m. ET.
  • Proficiency in Microsoft Excel, Word, and Outlook.
  • An aptitude for prioritization and multi-tasking.
  • Problem-solving and analytical skills.
  • Attention to detail and accuracy.
About Inspira Financial

Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners - helping the people they care about plan, save, and invest for a brighter future.

We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2023 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.

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