Customer Experience Associate

3 days ago

Oak Brook, Illinois, United States Lovesac Full time
About Lovesac

We are a dynamic and fast-growing furniture company dedicated to helping people fill their homes with Total ComfortTM. Our mission is to design and innovate around furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live.

The Role

As a Customer Experience Associate, you will play a pivotal role in fostering relationships with our customers, driving sales and customer satisfaction. This position combines in-store customer experience responsibilities with remote customer service support, requiring an individual who is equally skilled in promoting our products/services and resolving customer inquiries.

Key Responsibilities
  • Actively engage with potential and existing customers through various channels (phone, email, messaging, in-person) to promote and sell our products/service
  • Consistently demonstrate Lovesac's Designed for Life selling process
  • Meet or exceed sales targets and KPIs by understanding customer needs and recommending appropriate solutions
  • Demonstrate competencies in customer focus, problem solving, relationship building influencing and results focus
  • Maintain up-to-date product knowledge to effectively communicate features and benefits to customers
  • Build and nurture long-term relationships with clients, identifying opportunities for upselling and cross-selling
  • Provide excellent customer service by promptly responding to inquiries and resolving issues with empathy and professionalism
  • Assist customers with product information, order processing, returns, and technical support as needed
  • Handle escalated customer concerns, ensuring timely resolution and customer satisfaction
  • Collaborate with internal teams, including operations and logistics, to ensure seamless order fulfillment and service delivery
  • Maintain accurate records of customer interactions and transactions using CRM software
Requirements & Qualifications
  • 18 years of age or older
  • High-School Diploma or equivalent required
  • Minimum of 2 years of related customer service experience in a call center environment required
  • Retail experience preferred
  • Previous hybrid work experience environment preferred
  • Must be able to work flexible hours including evenings, weekends and holidays
  • Must be able to work the required in-store shift on a peak business day which includes holidays and weekends
  • Must reside within 30 miles of your designated Lovesac Retail store location
  • Bilingual/multilingual skills preferred
  • Successfully pass all necessary aspects of Lovesac's background check, per policy required, including but not limited to criminal history and driving record (if vehicle required) to the extent permitted by applicable state law
  • Proficiency required in Microsoft Office: Word, Excel & PowerPoint
  • Proficiency in CRM and order management platforms required
  • Proficiency in NetSuite preferred
  • Proficiency in Gladly preferred
  • Must be able to travel, as required by the Company in its sole discretion, for occasional meetings and conferences and local stores using various forms of transportation
  • Consistent ability to work both remotely and report into your designated retail store, as required and in accordance with Lovesac policies and State Guidelines
  • Must be results driven and utilize knowledge to meet or exceed KPIs and goals
  • Must comply with the standards, policies and procedures outlined in the Lovesac Employee Handbook
We Offer Our Full Time Associates
  • Paid Time Off & Holiday Pay
  • Sales Incentive Program
  • 401K Matching Contribution
  • Paid Parental Leave
  • Medical, Dental, Vision Benefit Plans
  • Health Savings and Flexible Spending Accounts
  • Life/AD&D, Short Term and Long-Term Disability
  • Critical Illness and Accident Insurance
  • Employee Assistance Program
  • Financial Wellness Tools
  • Associate Discounts
  • Pet Insurance

  • Sales Associate

    4 weeks ago

    Oak Brook, Illinois, United States Chico's Full time

    Job Title: Sales AssociateWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS, Inc. As a Sales Associate, you will play a key role in delivering an exceptional customer experience and driving sales growth in our stores.Key Responsibilities:Provide exceptional customer service, ensuring a fast and efficient...

  • Sales Associate

    4 weeks ago

    Oak Brook, Illinois, United States Chico's Full time

    Job Title: Sales AssociateWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS, Inc. As a Sales Associate, you will play a key role in delivering an exceptional customer experience and driving sales growth in our stores.Key Responsibilities:Provide exceptional customer service and build strong relationships...

  • Sales Associate

    3 weeks ago

    Oak Brook, Illinois, United States Chico's Full time

    Job Title: Sales AssociateWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS, Inc. As a Sales Associate, you will play a key role in delivering exceptional customer service and driving sales growth in our stores.Key Responsibilities:Provide outstanding customer service and create a personalized shopping...

  • Retail Sales Associate

    1 month ago

    Oak Brook, Illinois, United States Bonobos Full time

    About BonobosWe are a dynamic and innovative retail company that specializes in providing exceptional customer experiences and delivering high-quality, fashion-forward menswear products. Our mission is to make fits and connections that inspire people to be themselves.Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to...

  • Part Time Sales Associate

    4 weeks ago

    Oak Brook, Illinois, United States Lucky Brand Full time

    About the Role:We are seeking a highly motivated and customer-focused Part Time Sales Associate to join our team at Lucky Brand. As a Sales Associate, you will play a key role in delivering an exceptional shopping experience for our customers.Key Responsibilities:Engage and connect with customers to build strong relationships and drive sales growth.Develop...

  • H&M Sales Associate

    4 weeks ago

    Oak Brook, Illinois, United States H&M Group Full time

    {"Job Title": "H&M Sales Associate", "Job Summary": "We are seeking a highly motivated and customer-focused Sales Associate to join our team at H&M Group. As a Sales Associate, you will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and contributing to a positive and inclusive store...

  • Customer Service Associate

    2 weeks ago

    Oak Brook, Illinois, United States Circle K Stores, Inc. Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    1 week ago

    Oak Brook, Illinois, United States Vaco Full time

    Customer Service Associate Job DescriptionVaco is seeking a highly skilled Customer Service Associate to join our team in the Food Manufacturing industry.As a Customer Service Associate, you will be responsible for providing top-notch customer service via phone, email, and live chats. Your key responsibilities will include:Assisting customers with order...

  • Customer Service Representative

    2 weeks ago

    Oak Brook, Illinois, United States Vaco Full time

    Customer Service Associate Job DescriptionVaco is seeking a highly skilled Customer Service Associate to join our team in the Food Manufacturing industry.As a Customer Service Associate, you will be responsible for providing top-notch customer service via phone, email, and live chats. Your key responsibilities will include assisting customers with order...

  • Customer Service Representative

    1 day ago

    Oak Brook, Illinois, United States Vaco Full time

    Job Title: Customer Service AssociateVaco is seeking a highly skilled and customer-focused Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing top-notch customer service via phone, email, and live chats.Key Responsibilities:Providing customer service via phone, email, and live chatsAnswering...

  • Gallery Experience Manager

    6 days ago

    Oak Brook, Illinois, United States RH Full time

    About RHRH is a luxury home furnishings company that attracts top designers, artisans, and manufacturers to create a curated collection of high-end products. We're not just selling products, we're building an ecosystem of products, places, services, and spaces that elevate the RH brand as a global thought leader and taste maker.Our CultureWe value people who...

  • Customer Service Representative

    4 weeks ago

    Oak Brook, Illinois, United States Vaco Full time

    Customer Service Associate OpportunityVaco is partnering with a leading Food Manufacturing company to find a skilled Customer Service Associate to join their dynamic team. As a key member of the team, you will be responsible for delivering exceptional customer experiences through various communication channels.Key Responsibilities:Provide top-notch customer...

  • Customer Service Representative

    3 weeks ago

    Oak Brook, Illinois, United States Vaco Full time

    Customer Service Associate OpportunityVaco is partnering with a leading Food Manufacturing company to find a skilled Customer Service Associate to join their dynamic team. As a key member of the team, you will be responsible for delivering exceptional customer experiences through various communication channels.Key Responsibilities:Assist customers with order...

  • Customer Service Representative

    4 weeks ago

    Oak Brook, Illinois, United States Ferguson Enterprises Full time

    Ferguson Enterprises is seeking a skilled Showroom Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on assisting customers on the showroom floor, increasing your knowledge of our product offerings, and...

  • Customer Service Representative

    6 days ago

    Oak Brook, Illinois, United States Ferguson Enterprises Full time

    Job Title: Showroom Customer Service RepresentativeFerguson Enterprises is seeking a highly motivated and customer-focused individual to join our team as a Showroom Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving...

  • Customer Service Representative

    6 days ago

    Oak Brook, Illinois, United States Vaco Full time

    Customer Service Associate Job DescriptionVaco is seeking a highly skilled Customer Service Associate to join our team in the Food Manufacturing industry. As a key member of our team, you will be responsible for providing exceptional customer service via phone, email, and live chats.Key Responsibilities:Assist customers with order status, payment...

  • Customer Service Representative

    2 weeks ago

    Oak Brook, Illinois, United States Ferguson Enterprises Full time

    Job Description:Ferguson Enterprises is seeking a highly skilled and customer-focused Showroom Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.Key Responsibilities:Assist customers on...

  • Sales Associate

    2 weeks ago

    Oak Brook, Illinois, United States Tailored Brands Inc Full time

    Seasonal Sales Associate OpportunityWe're looking for a talented and enthusiastic Seasonal Sales Associate to join our team at Tailored Brands Inc. As a Seasonal Sales Associate, you will play a key role in delivering an exceptional customer experience and driving sales growth in our stores.About the Role:As a Seasonal Sales Associate, you will be...

  • Sales and Customer Service Representative

    3 weeks ago

    Oak Brook, Illinois, United States Finish Line Full time

    Job SummaryAs a Store Associate at Finish Line, you will be responsible for delivering exceptional customer service and sales experiences. Your primary focus will be on performing sales and customer service responsibilities, including maintaining company standards regarding personal sales metrics.Key ResponsibilitiesPerform sales and customer service...

  • Customer Service Manager

    1 week ago

    Oak Brook, Illinois, United States Binny's Beverage Depot Full time

    Customer Service Manager Job DescriptionThe Customer Service Manager plays a vital role in ensuring exceptional customer experiences at Binny's Beverage Depot. Reporting to the General Manager and Assistant Store Manager, this individual is responsible for motivating and inspiring the team to achieve store goals.Key Responsibilities:Consistently create a...