Customer Service Representative

4 weeks ago


Oak Brook, Illinois, United States Inspira Financial Full time

About the Role:

The Support Specialist is a key role in supporting customer requests and answering inquiries. This position is challenging, fast-paced, but rewarding while delivering one superior quality experience at a time.

This position requires partnering closely with the customer to provide valuable insights, education, and direction for on-line support that would be most valuable to our customers.

Responsibilities:

  • Handle all incoming and outgoing customer phone calls
  • Respond to email, voicemail, and chat inquiries from customers
  • Provide high-quality, customer-focused answers by educating customers on PayFlex policies and programs
  • Handle troubleshooting inquiries for Web and Online issues, including consulting with customers to support easy navigation of the available online tools
  • Accountable for resolving issues without management intervention to remove barriers for the member
  • Accountable to protect sensitive customer information with discretion
  • Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals/deadlines
  • Maintain a professional approach to client service, consistent with MTC protocol and service levels

Requirements:

  • High school diploma, GED, or college degree
  • 1-3 years of experience in customer service
  • Prior call center experience preferred, but not required
  • Computer knowledge and skills, comfortable learning new systems
  • Able to learn, memorize, and retain information
  • Knowledge of Medical/Reimbursement Terminology
  • Can adapt to a fast-paced environment
  • Able to work hours of 10:30 a.m. CT to 7 p.m. CT/11:30 a.m. ET to 8 p.m. ET
  • Proficiency in Microsoft Excel, Word, and Outlook
  • An aptitude for prioritization and multi-tasking
  • Problem-solving and analytical skills
  • Attention to detail and accuracy

About Inspira Financial:

Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners - helping the people they care about plan, save, and invest for a brighter future.

Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more.



  • Oak Brook, Illinois, United States Precision Today Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Precision Today. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key...


  • Oak Brook, Illinois, United States RedSail Technologies Full time

    Job Title: Customer Service RepresentativeJob Summary:BestRx Pharmacy Software is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer experience team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues that may arise.Key...


  • Oak Brook, Illinois, United States Pls Financial Services, Inc. Full time

    Job Title: Customer Care RepresentativeAt PLS Financial Services, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our internal and external customers, addressing their concerns, and...


  • Oak Brook, Illinois, United States Vaco Full time

    Vaco is seeking a Customer Service Representative to join their team in the Food Manufacturing industry. As a key member of the team, you will be responsible for providing top-notch customer service via phone, email, and live chats. Your duties will include answering customer questions, resolving issues, and providing excellent customer experience.Key...


  • Oak Brook, Illinois, United States Evergreen Bank Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Evergreen Bank Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.Key ResponsibilitiesProvide exceptional...


  • Oak Brook, Illinois, United States Bill Hepburn - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, educating customers about insurance options, and developing leads to drive business growth.Key ResponsibilitiesProvide prompt,...


  • Oak Brook, Illinois, United States Ferguson Enterprises Full time

    Job Summary:Ferguson Enterprises is seeking a skilled Customer Service Representative to join our team. As a key member of our showroom team, you will be responsible for providing exceptional customer service, assisting customers on the showroom floor, and supporting the efforts of our Outside Sales Associates.Key Responsibilities: Assist customers on the...


  • Oak Brook, Illinois, United States Inspira Financial Full time

    Job Title: General ConsiderationWe are seeking a highly skilled and customer-focused individual to join our team as a Support Specialist. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through verbal and written communications regarding PFX products and healthcare.Key...


  • Oak Brook, Illinois, United States Precision Today Full time

    Overview:Precision Today is seeking a skilled Customer Service Representative to join our team. As a representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Responsibilities:Call customers to conduct quality checks and ensure satisfaction.Schedule maintenance visits and...


  • Oak Brook, Illinois, United States Pls Financial Services, Inc. Full time

    Job Title: Customer Service/Collections SpecialistJob Summary:We are seeking a highly skilled and customer-focused Customer Service/Collections Specialist to join our team at PLS Financial Services, Inc. In this role, you will be responsible for collecting and resolving delinquent accounts for our stores, providing exceptional customer service, and working...


  • Oak Brook, Illinois, United States Vaco Full time

    Vaco is seeking a Customer Service Associate to join their fast-growing team in the Food Manufacturing industry.As a Customer Service Associate, your key responsibilities will include assisting customers with order status, manually entering orders, and handling consumer or customer-based calls.This is a remote opportunity, but local candidates in the Chicago...


  • Oak Brook, Illinois, United States Circle K Full time

    Key Responsibilities:• Provide prompt, courteous customer service and resolve customer issues on shift.• Ring up all sales on cash register properly.• Perform multi-function operation of fuel console, lottery machine, etc.• Inspect store facilities and equipment for safety, cleanliness, and proper working order.About the Role:As a Customer Service...


  • Oak Park, Illinois, United States State Farm Insurance Full time

    Customer Service Representative Job SummaryAt State Farm Insurance, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our policyholders, addressing their inquiries, and resolving any issues that may arise.Key...


  • Oak Brook, Illinois, United States Administrative Portillos Hot Dogs LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Concierge and Guest Services Representative to join our team at Portillo's. As a key member of our team, you will be responsible for providing exceptional guest service, answering inbound calls and emails, and making outbound calls to guests and potential clients.This is a seasonal role that...


  • Oak Forest, Illinois, United States Jewel-Osco Full time

    Key Responsibilities:Provide exceptional customer service and interact with valued customers in a friendly and approachable manner.Assist customers with their shopping needs, answer questions, and resolve any issues that may arise.Work collaboratively with fellow associates to maintain a clean and organized store environment.Be a positive and passionate...


  • Oak Lawn, Illinois, United States State Farm Insurance Full time

    State Farm Insurance **Job Summary:** We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving their issues in a timely and professional...


  • Oak Park, Illinois, United States Derrick Williams - State Farm Agent Full time

    Are you looking for a career that combines customer service with sales and marketing? As a Customer Service Representative for Derrick Williams - State Farm Agent, you will have the opportunity to work with a dynamic team to help customers manage the risks of everyday life, recover from the unexpected, and realize their dreams.Responsibilities:Establish...


  • Oak Forest, Illinois, United States Circle K Full time

    Key Responsibilities:As a Customer Service Representative at Circle K, you will provide prompt and courteous customer service, resolving issues on shift and ensuring a positive customer experience. You will also be responsible for operating cash registers, fuel consoles, and lottery machines, as well as maintaining the cleanliness and safety of store...


  • Oak Lawn, Illinois, United States Circle K Stores, Inc. Full time

    Customer Service Representative Job SummaryWe are seeking a Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be responsible for providing excellent customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities: Greet customers...


  • Oak Forest, Illinois, United States Marquette Bank Full time

    Job SummaryMarquette Bank is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service center, you will be responsible for providing exceptional service to our customers, answering their questions, and addressing their concerns. You will also have the opportunity to identify and capitalize on sales...