Customer Service Representative
4 weeks ago
About the Role:
The Support Specialist is a key role in supporting customer requests and answering inquiries. This position is challenging, fast-paced, but rewarding while delivering one superior quality experience at a time.
This position requires partnering closely with the customer to provide valuable insights, education, and direction for on-line support that would be most valuable to our customers.
Responsibilities:
- Handle all incoming and outgoing customer phone calls
- Respond to email, voicemail, and chat inquiries from customers
- Provide high-quality, customer-focused answers by educating customers on PayFlex policies and programs
- Handle troubleshooting inquiries for Web and Online issues, including consulting with customers to support easy navigation of the available online tools
- Accountable for resolving issues without management intervention to remove barriers for the member
- Accountable to protect sensitive customer information with discretion
- Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals/deadlines
- Maintain a professional approach to client service, consistent with MTC protocol and service levels
Requirements:
- High school diploma, GED, or college degree
- 1-3 years of experience in customer service
- Prior call center experience preferred, but not required
- Computer knowledge and skills, comfortable learning new systems
- Able to learn, memorize, and retain information
- Knowledge of Medical/Reimbursement Terminology
- Can adapt to a fast-paced environment
- Able to work hours of 10:30 a.m. CT to 7 p.m. CT/11:30 a.m. ET to 8 p.m. ET
- Proficiency in Microsoft Excel, Word, and Outlook
- An aptitude for prioritization and multi-tasking
- Problem-solving and analytical skills
- Attention to detail and accuracy
About Inspira Financial:
Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners - helping the people they care about plan, save, and invest for a brighter future.
Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more.
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