Customer Service Representative

5 days ago

Oak Brook, Illinois, United States Pls Financial Services, Inc. Full time
Job Title: Customer Service/Collections Specialist

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service/Collections Specialist to join our team at PLS Financial Services, Inc. As a key member of our collections team, you will be responsible for resolving delinquent accounts and providing exceptional customer service to our clients.

Responsibilities:
  • Maintain and manage assigned customer accounts in queue.
  • Provide superior customer service regarding collection issues; process customer refunds; process and review account adjustments and resolve discrepancies.
  • Establish payment plans and follow-up with customers to ensure agreements are fulfilled.
  • Work with customers in a proactive manner in order to minimize bad debt and reduce delinquencies.
  • Review and prioritize collection activities to maximize collections.
  • Research and reconcile misapplied payments.
  • Perform other tasks and duties as assigned by the Collections department.
Requirements:
  • Prior experience in a retail or call center environment.
  • Excellent customer service skills.
  • The ability to work a flexible schedule, to include evening and weekend shifts.
  • Previous collections experience is not required.
  • Demonstrated written and verbal communication skills.
  • Be able to work effectively in a fast-paced environment, prioritize workload and meet deadlines.
  • Must be a team player.
  • Must be dependable and goal driven.
  • Spanish/English bilingual a plus.
Benefits:

Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available.

We strive to demonstrate our Core Values in all positions at PLS: Communication? Customer Focus? Integrity and Trust? Teamwork? Results

PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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