Customer Experience Ambassador
1 month ago
At Veterinary Emergency Group (VEG), we're revolutionizing emergency medicine with a customer-first mentality and a true, employee-centric work environment. We're seeking a Customer Experience Coordinator to join our team and help us deliver exceptional experiences for our customers and their pets.
Key Responsibilities
- Define the customer's experience through Service, Focus, and Participation
- Answer incoming calls immediately and with a smile, manage customer communications, and record call information accurately
- Stand and greet customers with warmth and urgency, offer beverages or snacks, and find ways to deliver a unique and curated experience
- Monitor customer wait times, identify bottlenecks, and improve the efficiency of our workflow
- Take ownership of customer complaints, be empathetic, and work to resolve them quickly
- Anticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service
- Invite customers to provide feedback, collect and share positive feedback with the team, and celebrate wins
- Process payments, maintain customer records, and accompany customers to the exit
Requirements
- 2+ years of experience in a customer service role
- Advanced proficiency in computer programs and practice management software
- Highly organized with strong attention to detail
- Ability to communicate with anyone and everyone
- Strong multitasking skills
- High emotional intelligence
- Adaptable and amenable in high-stakes environments
- A natural people pleaser
Why Choose VEG?
- Industry-leading compensation
- Flexible work schedules for a true work-life balance
- Something new every day - you'll never be bored in emergency medicine
- We build our hospitals from scratch, using the latest equipment and technology
- Hospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc
- Referral rewards - tell your friends why they should come work for VEG too
VEG Celebrates Diversity
We're an equal opportunity employer committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. We can't wait to meet you
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