Customer Experience Ambassador

1 month ago


Oak Brook, Illinois, United States Veterinary Emergency Group (VEG) Full time
Job Overview

At Veterinary Emergency Group (VEG), we're revolutionizing emergency medicine with a customer-first mentality and a true, employee-centric work environment. We're seeking a Customer Experience Coordinator to join our team and help us deliver exceptional experiences for our customers and their pets.

Key Responsibilities

  • Define the customer's experience through Service, Focus, and Participation
  • Answer incoming calls immediately and with a smile, manage customer communications, and record call information accurately
  • Stand and greet customers with warmth and urgency, offer beverages or snacks, and find ways to deliver a unique and curated experience
  • Monitor customer wait times, identify bottlenecks, and improve the efficiency of our workflow
  • Take ownership of customer complaints, be empathetic, and work to resolve them quickly
  • Anticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service
  • Invite customers to provide feedback, collect and share positive feedback with the team, and celebrate wins
  • Process payments, maintain customer records, and accompany customers to the exit

Requirements

  • 2+ years of experience in a customer service role
  • Advanced proficiency in computer programs and practice management software
  • Highly organized with strong attention to detail
  • Ability to communicate with anyone and everyone
  • Strong multitasking skills
  • High emotional intelligence
  • Adaptable and amenable in high-stakes environments
  • A natural people pleaser

Why Choose VEG?

  • Industry-leading compensation
  • Flexible work schedules for a true work-life balance
  • Something new every day - you'll never be bored in emergency medicine
  • We build our hospitals from scratch, using the latest equipment and technology
  • Hospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc
  • Referral rewards - tell your friends why they should come work for VEG too

VEG Celebrates Diversity

We're an equal opportunity employer committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. We can't wait to meet you



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