Customer Service Representative

5 days ago

Oak Brook, Illinois, United States Inspira Financial Full time
Support Specialist

At Inspira Financial, we're committed to delivering exceptional customer experiences. As a Support Specialist, you'll play a vital role in providing top-notch support to our customers, helping them navigate our products and services with ease.

Key Responsibilities:
  • Handle incoming and outgoing customer phone calls, responding to inquiries and resolving issues in a timely and professional manner.
  • Provide high-quality, customer-focused answers, educating customers on PayFlex policies and programs.
  • Handle troubleshooting inquiries for Web and Online issues, including consulting with customers to support easy navigation of available online tools.
  • Accountable for resolving issues without management intervention, removing barriers for the member.
  • Protect sensitive customer information with discretion.
  • Responsible for all levels of member engagement, prioritizing effectively to meet member service goals and deadlines.
Requirements:
  • High school diploma, GED, or college degree.
  • 1-3 years of experience in customer service.
  • Prior call center experience preferred, but not required.
  • Computer knowledge and skills, comfortable learning new systems.
  • Able to learn, memorize, and retain information.
  • Knowledge of Medical/Reimbursement Terminology.
  • Can adapt to a fast-paced environment.
  • Able to work hours of 10:30 a.m. CT to 7 p.m. CT / 11:30 a.m. ET to 8 p.m. ET.
  • Proficiency in Microsoft Excel, Word, and Outlook.
  • An aptitude for prioritization and multi-tasking.
  • Problem-solving and analytical skills.
  • Attention to detail and accuracy.
About Inspira Financial:

We provide health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With over 7 million clients, representing over $62 billion in assets, we work with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners, helping the people they care about plan, save, and invest for a brighter future.

We're committed to building an authentic workplace by valuing diversity in our candidates and ensuring our team reflects the diversity of the businesses and clients we serve. If you're a dynamic and enthusiastic individual who enjoys a collaborative, fun environment that champions career development, we encourage you to apply.

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