Account Specialist

7 days ago

Carlsbad, United States Eastridge Workforce Solutions Full time
Job Title: Account Specialist

Job Summary:

Eastridge Workforce Solutions is seeking a highly skilled Account Specialist to join our team. As an Account Specialist, you will be responsible for ensuring operational excellence through providing quality service to candidates and clients. You will also be expected to directly screen and support onboarding of candidates, conduct presentations and de-briefs, market candidates, and conduct follow-up and quality control checks on all placements to ensure appropriate matching and client satisfaction.

Key Responsibilities:

  • Respond to and resolve client and candidate issues in a timely manner, bringing issues to the attention of the branch manager as appropriate.
  • Ensure that operational procedures are executed correctly.
  • Develop relationships with program managers and branch teams.
  • Communicate effectively by phone, in person, and in writing.
  • Upload candidates with resumes to the Cloud/ATS system in real-time for commercial branch teams.
  • Update and open job orders in the ATS system to reflect client needs in real-time. Communicate openings to the branch manager and team at a minimum of once per week and additionally as needed.
  • Confirm first-day starts and send dispatch confirmations via email or text.
  • Assign new hires in the ATS system. Ensure assignments are closed in real-time with auditing once per week.
  • Add badge numbers to the ATS system for new starts. Replace badges for Eastridge contingent workforce as needed and update systems.
  • Follow-up on daily and weekly payroll items with weekly payroll adjustments sent to the payroll team by due day. Upload weekly screening time to Cloud along with submittal of ATR.
  • Work weekly comparison reports to reconcile payroll and billing discrepancies.
  • Coach Eastridge contingent workers based on attendance and performance feedback. Work with program managers to communicate any action items necessary.
  • Work with Eastridge injury/workers compensation team to complete necessary investigation packets and modified duty restrictions.
  • Upload background attestations to the Cloud system.
  • Prioritize and handle multiple tasks simultaneously.
  • Troubleshoot timekeeping systems with support of IT as needed when onsite.
  • Represent the Company in a professional manner and consistently demonstrate our values of Deliver Our Best, Commitment, Creativity, Integrity, and Communication.

Requirements:

  • 2+ years of relevant management experience preferred.
  • Passion and take ownership of your role.
  • Be fanatical about data integrity and tracking information on candidates accurately and timely.
  • BA/BS Degree Preferred.

Perks and Benefits:

Eastridge Workforce Solutions offers a comprehensive benefits package, including medical, dental, vision, life insurance, 401(k) plan, Roth IRA, and flexible spending account offerings. We also offer paid time off, 12 paid holidays annually, tuition reimbursement program, health and wellness benefits, pet insurance, and corporate discounts.

About Eastridge Workforce Solutions:

Eastridge Workforce Solutions is a 100% employee-owned company, empowering employees to earn meaningful equity in the company they build and continue to grow. We are committed to workplace diversity, equity, and inclusion (DE&I) and host multiple affinity and employee resource groups to welcome valuable discussions in a safe place.

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