Staffing Associate/Healthcare Appointment Coordinator

1 week ago


Jacksonville, Florida, United States HeadsUp Healthcare Full time
Job Summary:

HeadsUp Healthcare is seeking a highly skilled Staffing Associate to support our Dental, Doctor, and Leadership Teams in a dynamic and patient-first environment. As a specialty managed care company for injured workers, we focus exclusively on above the neck injuries. Our company offers a comprehensive benefit package, including Medical, Dental, and Vision benefits, paid time off, and an opportunity for a 401K.

Key Responsibilities:
  • First point of contact for claimants and clients, scheduling medical or dental appointments and setting expectations.
  • Routinely communicate with patients and providers' offices to effectively set up appointments.
  • Manage and track critical documentation via secure company files.
  • Perform other duties as assigned.
Requirements:
  • Ability to work well individually and in a team environment.
  • Ability to troubleshoot and solve problems.
  • Analytical ability with adept research skills.
  • Exceptional communication skills (written and verbal).
  • Ability to multi-task, follow procedures, and have active listening skills.
  • Intermediate level skills in Microsoft Outlook and all MSOffice essentials.
  • Ability to adhere to company's physical and information security standards along with training requirements.
Education and Experience:
  • 6 months - 3 years medical or dental experience.
  • Contact Center experience a plus.
  • High School Diploma or GED.


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