Bilingual Annotator/Transcription Specialist

1 day ago


Providence, Rhode Island, United States Interactions Full time
Job Title: Bilingual Annotator/Transcriptionist

We are seeking a detail-oriented and trustworthy Spanish-speaking Annotator to help us expand our Spoken Conversation Understanding Platform, an advanced AI system that listens to live customer care conversations and reacts in real-time.

You will play a key role in improving and bringing the platform to new use cases and customers by listening to, transcribing, and annotating complex audio and text data.

Key Responsibilities:
  • Accurately transcribe conversational audio recordings containing multiple speakers.
  • Effectively discern and capture colloquial and cultural nuances.
  • Accurately identify, analyze, and annotate speaker intent, key words, and phrases.
  • Possess outstanding listening skills and interpret ambiguous speech.
  • Meticulously proofread and correct transcriptions and annotations.
  • Promptly communicate with supervisor(s) when issues arise.
Requirements:
  • Native or near-native proficiency in English and Spanish.
  • Exceptional bilingual written and oral communication skills.
  • Excellent analytical and organizational skills.
  • Detail-oriented with a strong understanding of grammar and spelling.
  • Dependable, self-motivated, and able to work independently.
  • Ability to focus for long periods of time.
Preferred Qualifications:
  • Associate's or Bachelor's degree (completed or in progress).
  • Fast typing speed with high accuracy.
  • Previous transcription and/or annotation experience.

We are committed to protecting the sensitive nature of our data and require our Annotators to work on-site in our facility.



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