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Bilingual Customer Service Specialist
2 months ago
We are collaborating with a premier healthcare provider renowned for its exceptional community services. This organization is in search of bilingual professionals to enhance their Medical Call Center team, particularly those adept at managing substantial call volumes and possessing a genuine interest in healthcare.
Company Highlights:- Opportunities for Professional Development
- Attractive Compensation Packages
Key Responsibilities of the Bilingual Medical Call Center Representative:
- Efficiently manage a high volume of incoming calls while ensuring excellent customer service.
- Coordinate appointment scheduling, cancellations, and necessary rescheduling.
- Provide comprehensive information to patients regarding services, procedures, and insurance details.
- Direct calls to appropriate departments and team members.
- Maintain accurate records of all communications and interactions.
- Proactively follow up with patients to guarantee satisfaction and promptly address any issues.
Qualifications for the Medical Call Center Representative:
- Fluency in both English and Spanish is mandatory.
- Prior experience in customer service or a call center environment is crucial.
- Strong verbal and written communication skills are essential.
- Ability to multitask effectively with a keen attention to detail.
- Exhibits empathy and a strong commitment to patient-focused service.
- Maintains composure in a dynamic and fast-paced setting.
- Familiarity with medical terminology and procedures is advantageous.
Compensation: $20-$22 per hour
City Personnel, Inc. is a reputable local recruitment agency based in Providence, RI, dedicated to connecting skilled individuals with leading companies in the region. With nearly two decades of experience, we provide personalized support and exceptional job opportunities tailored to your needs.
City Personnel is an Equal Opportunity Employer. We uphold a policy of non-discrimination against applicants based on race, national origin, religion, marital status, military status, disability, gender, gender identity, sexual orientation, or other protected characteristics. If you require special accommodations during the application process, please reach out to us.
