Clinical Operations Manager

2 weeks ago

Philadelphia, Pennsylvania, United States Excel Medical Center Full time
Position Overview

Commitment to Community Health

Excel Medical Center is on the lookout for a skilled Medical Office Administrator to enhance our mission of delivering primary care services to the underserved populations in Philadelphia.


Join us in making a significant difference by supporting patients in their pursuit of quality healthcare.

This is an excellent opportunity to positively influence patient health outcomes in a leadership capacity while collaborating closely with healthcare providers, administrative staff, and patients.


About Us:

Excel Medical Center LLC is a rapidly expanding primary care practice dedicated to serving the medically underserved adult population in urban Philadelphia through our numerous clinical locations. We also offer medical management services in various long-term care facilities.


Become part of a mission-driven, growth-focused healthcare organization that genuinely cares for the community.

  • As a proactive clinical and business leader, the Office Administrator ensures the smooth operation of clinical office services in a dynamic environment, overseeing front office personnel and office protocols, managing all communications (mail, faxes, emails); developing filing systems; reviewing and placing supply orders; delegating and supervising clerical tasks (assigning responsibilities to staff, ensuring all documentation is completed, prescriptions and patient files are digitized, referrals and prior authorizations are processed and documented in patient records, fulfilling all necessary office duties including care gap assessments, annual wellness evaluations, and chronic care management).
  • Direct reports include Front Desk Medical Receptionists and Medical Assistants/Certified Medical Assistants (CMA/MA).
  • Enhances office efficiency by planning and implementing office systems, layouts, and equipment acquisition in our spacious new facility.
  • Adheres to and enforces office policies, standards, and procedures (as outlined by Administration); evaluates clinic performance against established benchmarks; makes necessary adjustments and provides constructive feedback to staff, generating operational reports for management.
  • Meets operational requirements by assigning tasks to front office clinical staff and monitoring outcomes.
  • Keeps management updated weekly on progress within the clinical office.
  • Maintains effective communication and collaboration with Providers, ensuring optimal support and adherence to agreed-upon care processes.
  • Leads office staff by conducting weekly meetings to discuss expectations, clinic performance metrics, and weekly objectives.
  • Improves office staff performance through coaching, counseling, monitoring, and evaluating job outcomes.
  • Ensures office cleanliness and organization (bathrooms, break room, front desk, patient rooms, etc.).
  • Stays current with professional and technical knowledge by attending regular meetings as requested by Administration.
  • Contributes to team success by achieving related results as necessary.
  • Prior experience with Electronic Medical Records (EMR) systems is essential; familiarity with AthenaOne is advantageous.
  • Experience with insurance portals is required, such as PEAR, NaviNet, etc.

Job responsibilities may evolve to meet changing business needs.


Qualifications and Skills:

A minimum of 5-7 years of relevant experience as a medical office administrator is required.

Certification and clinical experience as a CMA/MA, Phlebotomist, or Medical Receptionist is a plus.

Strong leadership abilities, excellent customer service skills, and a commitment to confidentiality, with a patient and skillful approach to resolving challenges.

Experience supporting medical Providers (Physicians, Nurse Practitioners, etc.) is essential.

Prior EMR experience is mandatory; familiarity with AthenaOne is a plus.

Experience with insurance portals is necessary, such as PEAR, NaviNet, etc.

Exceptional organizational and problem-solving skills.

Strong background in medical teamwork and front desk operations.

Excellent administrative capabilities to monitor clinic performance, ensuring compliance with goals and delivery of high-quality services.

A positive team leader with strong interpersonal communication skills dedicated to staff development.

Bilingual proficiency in Spanish/English or Haitian Creole/English is a definite advantage.


OUR MISSION

Excel Medical Center is dedicated to healing, educating, and caring for the community. We excel in providing adults with high-quality, evidence-based preventive healthcare.

We strive for a healthier community by prioritizing our clients' healthcare needs.

We believe in fostering a strong, positive, and lasting partnership with our clients in managing their healthcare needs.


Primary Care

As primary care providers, we are committed to delivering day-to-day healthcare. We take responsibility as our patients' first point of contact and ongoing care coordinators, collaborating with trusted specialists and hospitals to ensure optimal care.


Behavioral Healthcare Integration

We recognize the real-life challenges our patients face in urban settings. Our integrated Behavioral Health services within our Primary Care practice assist patients in navigating beyond addiction and mental health challenges.


Preventive Care

Our preventive healthcare services focus on disease prevention. We provide these services based on the understanding that preventive care, including screenings and immunizations, is essential for maintaining health.


Focus on Wellness:

We cultivate an inviting atmosphere for our adult patients to engage with us as their healthcare provider, regardless of their current health status.


Excel Medical Center LLC is an Equal Opportunity Employer.

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