Front Desk Receptionist

7 hours ago


Williamsburg, Virginia, United States Hotel Resource Full time

Job Summary:

We are seeking a highly skilled and organized Front Desk Receptionist to join our team at Hotel Resource. As a Front Desk Receptionist, you will be responsible for providing exceptional customer service to our guests, handling front office reception duties, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities:

  • Meet and greet guests, respond to their inquiries, and provide information about hotel services and amenities.
  • Process guest arrivals and departures, handle room assignments, and manage guest requests.
  • Answer and direct phone calls, respond to emails, and manage guest correspondence.
  • Manage front office operations, including maintaining accurate records, handling cash and credit transactions, and performing other administrative tasks.
  • Collaborate with other hotel staff to ensure seamless guest experiences and resolve any issues that may arise.

Requirements:

  • High school diploma or equivalent required; associate degree preferred.
  • Minimum 1 year of front desk receptionist experience, preferably in a hotel or resort environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong organizational and time management skills, with the ability to multitask and prioritize tasks.
  • Proficiency in Microsoft Word and Excel, with experience in data entry and record-keeping.

What We Offer:

  • A competitive salary and benefits package.
  • A comprehensive training program to ensure your success in the role.
  • A dynamic and supportive work environment, with opportunities for growth and development.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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