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Front Desk Supervisor

2 months ago

Williamsburg, Virginia, United States Colonial Williamsburg Company Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Attendant to join our team at Colonial Williamsburg Company. As a Front Desk Attendant, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Welcome and check-in guests, ensuring a warm and welcoming experience
  • Manage guest requests, inquiries, and complaints in a professional and courteous manner
  • Process payments and handle cash transactions accurately and efficiently
  • Assist with training and development of Front Desk Attendants
  • Perform other duties as assigned by management
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Previous experience in a front desk or customer service role; hotel or hospitality experience a plus
  • Excellent communication and interpersonal skills; ability to work effectively with guests, colleagues, and management
  • Ability to work a variety of shifts, including evenings, weekends, and holidays
  • Computer literacy and proficiency in hotel software systems
Working Conditions

The Front Desk Attendant will work in a fast-paced and dynamic environment, interacting with guests and colleagues on a regular basis. The ideal candidate will be able to work effectively in a team environment, multitask, and maintain a positive attitude in a high-pressure situation.