Front Desk Associate
1 day ago
We are seeking a highly skilled and experienced Front Desk Associate to join our team at the Spa of Colonial Williamsburg. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.
Key Responsibilities- Guest Service: Greet guests with a warm welcome, presenting a professional and friendly demeanor.
- Front Desk Operations: Receive incoming calls for appointments, schedule them accordingly, and provide therapists with an accurate daily schedule.
- Guest Communication: Call all expected guests to promote spa, salon, and fitness center services, and accommodate guest and member requests.
- Product Knowledge: Demonstrate a full knowledge of spa treatments and products, and assist guests with retail product selection.
- Conflict Resolution: Handle guest complaints following established practices for guest problem resolution to ensure guest satisfaction.
- Point of Sale: Process gift certificate requests, handle cash transactions, and maintain accurate records.
- Facility Maintenance: Coordinate with housekeeping to ensure adequate supply of robes, towels, and spa guest amenities.
- Spa Environment: Maintain a clean and welcoming environment, including background music, lighting levels, and water features.
- Guest Tracking: Ensure all guests sign in before entering the spa facility and track guest wait lists.
- Education: High school diploma or equivalent required.
- Experience: A minimum of 2 years of experience in a guest service capacity, preferably in a hospitality setting.
- Skills: Excellent communication and organizational skills, ability to work in a fast-paced environment, and basic mathematical and computer skills.
- Competitive Compensation: Competitive salary and benefits package.
- Opportunity for Growth: Opportunity to grow with a top-rated company on Glassdoor.
- Discounts: Discounts to Crescent managed properties in North America for you and your family members.
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