Resort Operations Supervisor
7 days ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Kingsmill Resort. As a key member of our resort operations team, you will be responsible for overseeing the day-to-day activities at the Front Desk and Bell and Transportation departments.
Key Responsibilities- Front Desk Operations: Ensure seamless execution of front desk duties, including cash handling, guest registration, and other related tasks.
- Guest Issue Resolution: Provide prompt and effective resolution to guest issues and concerns, ensuring exceptional customer service.
- Team Supervision: Supervise and mentor team members at the Front Desk, Concierge, and Guest Services areas, providing guidance and support as needed.
- Scheduling and Coaching: Schedule and coach team members to ensure optimal performance and productivity.
- Inventory Control: Maintain accurate inventory levels of maps, keys, and other essential items.
- Business Needs: Schedule staff based on business needs, ensuring adequate coverage and support.
- Additional Duties: Perform other duties as assigned by management.
- Experience: 1-3 years of supervisory experience in hospitality, preferably in a resort or hotel setting.
- Education: High School diploma or equivalent.
- Skills: Ability to understand and follow written and verbal instructions, lift, push, pull a minimum of 30 pounds, stand and/or walk for extended periods, stoop, kneel, reach, or perform repetitive foot and hand actions, and bend at the waist.
- Availability: Ability to work days, nights, weekends, and holidays, including flexible scheduling as needed.
- License: Valid driver's license.
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Resort Room Attendant
7 days ago
Williamsburg, Virginia, United States Kingsmill Resort Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Guest Room Attendant to join our team at Kingsmill Resort. As a Guest Room Attendant, you will play a critical role in ensuring that our guests have a five-star experience by providing clean and comfortable accommodations.Key ResponsibilitiesRoom Preparation: Ensure that all guest rooms are...
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Guest Services Supervisor
1 week ago
Williamsburg, Virginia, United States Kingsmill Resort Full timeFront Desk SupervisorOverview: Responsible for managing daily activities at the Front Desk and overseeing Bell and Transportation services. This role includes supervising Guest Service Agents and Concierge staff while ensuring high standards of guest service. Additionally, the supervisor will handle reports related to group billing and guest feedback on a...
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Guest Services Supervisor
2 weeks ago
Williamsburg, Virginia, United States Kingsmill Resort Full timeFront Desk SupervisorOverview: Responsible for managing daily operations at the Front Desk and overseeing Bell and Transportation services. This role includes typical Guest Service Agent responsibilities alongside the supervision of Guest Service Agents and Concierge personnel. Additionally, the supervisor will handle assigned reports related to group...
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Guest Services Supervisor
2 weeks ago
Williamsburg, Virginia, United States Kingsmill Resort Full timeFront Desk SupervisorOverview: Responsible for managing daily activities at the Front Desk and overseeing Bell and Transportation services. This role includes the essential functions of a Guest Service Agent while also supervising the Guest Service Agents and Concierge personnel. Additionally, the supervisor will handle assigned reports regarding group...
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Resort Housekeeping Supervisor
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Culinary Supervisor
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Room Quality Supervisor
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