Front Desk Representative
5 days ago
Job Summary:
The Front Desk Attendant plays a vital role in providing exceptional guest experiences at Colonial Williamsburg Company. As a key member of our front office team, you will be responsible for ensuring seamless check-in and check-out processes, handling guest inquiries, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Guest Services: Assist guests with registration, cashiering, and information requests in a courteous and professional manner.
- Front Office Operations: Maintain a high standard of service and hospitality at all times, ensuring a positive experience for our guests.
- Training and Development: Train new employees to ensure a smooth transition and maintain our high standards of service.
- Additional Duties: Perform other duties as required to support the front office team.
Requirements:
- Education: High school diploma or equivalent required.
- Experience: Some front desk or guest relations experience preferred.
- Skills: Excellent public contact and organizational skills, effective oral and written communication skills, ability to handle cash handling duties, and flexibility to work a variety of shifts including days, nights, weekends, and holidays.
- Physical Requirements: Ability to perform heavy cleaning, high and low dusting, transporting objects weighing up to 60 pounds, and standing for long periods of time.
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