Front Desk Representative

5 days ago


Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

Job Summary:

The Front Desk Attendant plays a vital role in providing exceptional guest experiences at Colonial Williamsburg Company. As a key member of our front office team, you will be responsible for ensuring seamless check-in and check-out processes, handling guest inquiries, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Guest Services: Assist guests with registration, cashiering, and information requests in a courteous and professional manner.
  • Front Office Operations: Maintain a high standard of service and hospitality at all times, ensuring a positive experience for our guests.
  • Training and Development: Train new employees to ensure a smooth transition and maintain our high standards of service.
  • Additional Duties: Perform other duties as required to support the front office team.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: Some front desk or guest relations experience preferred.
  • Skills: Excellent public contact and organizational skills, effective oral and written communication skills, ability to handle cash handling duties, and flexibility to work a variety of shifts including days, nights, weekends, and holidays.
  • Physical Requirements: Ability to perform heavy cleaning, high and low dusting, transporting objects weighing up to 60 pounds, and standing for long periods of time.


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