Customer Service Manager

5 days ago


Madison, Wisconsin, United States Metcalfe's Market Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Lead to join our team at Metcalfe's Market. As a key member of our front-end operations team, you will be responsible for providing exceptional customer service, supervising and directing front-end activities, and ensuring that our store's front-end operations contribute to the financial best interests of the store.

Key Responsibilities
  • Customer Service: Provide a high standard of customer service in the store's front-end operations, ensuring that customers receive a positive and personalized experience.
  • Supervision and Direction: Supervise and direct all front-end activities in the absence of the Customer Service Manager, ensuring that work shifts at the front end contribute to the financial best interests of the store.
  • Operations Management: Maintain a clean, attractive, and well-stocked department, ensuring that all front-end operations are running smoothly and efficiently.
  • Training and Development: Train others to perform all department activities and functions, ensuring that all team members have the skills and knowledge needed to provide exceptional customer service.
  • Leadership and Management: Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
Requirements
  • Education: High school graduate or equivalent (GED)
  • Skills: Proficient computer skills, ability to read, write, comprehend, and interpret documents, accounting/bookkeeping skills, and ability to interpret/analyze financials.
  • Experience: Previous experience in customer service, front-end operations, or a related field.
Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally.



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