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Front Desk Associate

2 months ago

Miami Beach, Florida, United States Betsy Hospitality Management, LLC Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Betsy Hospitality Management, LLC. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Check-In/Check-Out: Welcome guests upon arrival, verify reservations, and process check-in and check-out procedures.
  • Room Assignments: Assign rooms to guests, taking into account their preferences and special requests.
  • Front Desk Operations: Manage the front desk area, ensuring it is clean, organized, and well-maintained.
  • Communication: Communicate effectively with guests, colleagues, and management to resolve issues and provide excellent service.
  • Problem-Solving: Troubleshoot and resolve guest complaints and issues in a professional and courteous manner.
  • Team Collaboration: Work closely with the housekeeping, engineering, and reservations departments to ensure seamless operations.
Requirements
  • Education: High school graduate or equivalent required.
  • Experience: Previous experience in a similar role in a high-volume, high-end hotel is strongly preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work well under pressure, and proficiency in computer systems and devices.
What We Offer

Betsy Hospitality Management, LLC is an equal opportunity employer and a drug-free and harassment-free workplace. We offer a competitive salary and benefits package to the right candidate.