Front Desk Associate

24 hours ago

North Miami Beach, Florida, United States Colwen Hotels Full time
Front Desk Associate Job Description

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at DoubleTree by Hilton Ocean Point Resort, a Colwen Hotels Property.

Key Responsibilities:

  • Provide exceptional guest service and ensure a warm and welcoming experience for all guests.
  • Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
  • Efficiently manage the operations of the front desk, ensuring check-in and check-out is timely and accurate.
  • Treat requests with professionalism, tact, and courtesy, and act with a sense of urgency.
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
  • Maintain knowledge of hotel policies, including rates, discounts, special offers, and community events.
  • Maintain knowledge of upcoming events, local area, and hotel offerings.
  • Ensure prompt delivery of billing to guests.
  • Process all payment types, including charges, cash, checks, debit or credit cards.
  • Discreetly handle confidential guest information.
  • Coordinate with the Housekeeping Department to track room readiness and communicate guest requests and concerns.
  • Ensure the lobby and shared areas are neat and orderly.
  • Adhere to all Colwen and brand standards.
  • Maintain strict key controls.
  • Perform other related duties as assigned.

Requirements:

  • One year of related experience, preferably in a hotel setting.
  • Prior Hilton brand experience is preferred.
  • Bilingual - English/Spanish.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Superior interpersonal and customer service skills, with the ability to deal with difficult guests.
  • Familiarity with the local area, with the ability to provide directions and maps to local attractions and destinations.
  • Proficient with Microsoft Office Suite and common computer software programs.
  • Ability to learn computer software programs and operate the property management system.
  • Willingness to work a 7-day rotational schedule, including nights, weekends, and holidays.

Benefits and Perks:

  • Medical Insurance with Company-Funded HRA.
  • Dental Insurance.
  • Vision Insurance.
  • Flexible Spending Accounts.
  • Wide-Array of Supplemental Insurance Offerings.
  • Paid Time Off Programs.
  • Employee Assistance Program.
  • 401K Plan - Traditional & Roth Options with Employer Match.
  • Hotel Discount Travel Program for Associates & Family.
  • Exclusive Associate Discounts - Travel, Entertainment, & Retail.
  • Training and Development Programs.
  • Career Advancement Opportunities.

Colwen Hotels is an equal opportunity employer. EOE M/F/D/V.

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