Front Desk Associate
1 week ago
We are seeking a highly skilled and detail-oriented Front Desk Associate to join our team at Betsy Hospitality Management, LLC. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities- Guest Check-In/Check-Out: Welcome guests upon arrival, verify reservations, and process check-in and check-out procedures.
- Room Assignments: Assign rooms to guests, taking into account their preferences and special requests.
- Front Desk Operations: Manage the front desk area, ensuring it is clean, organized, and well-maintained.
- Communication: Communicate effectively with guests, colleagues, and management to resolve issues and provide excellent service.
- Problem-Solving: Anticipate and resolve guest complaints and concerns in a professional and courteous manner.
- Team Collaboration: Work closely with the housekeeping, engineering, and reservations departments to ensure seamless operations.
- Education: High school graduate or equivalent required.
- Experience: Previous experience in a similar role in a high-volume, high-end hotel is strongly preferred.
- Skills: Excellent communication and problem-solving skills, ability to work well under pressure, and proficiency in computer systems and devices.
Betsy Hospitality Management, LLC is an equal opportunity employer and a drug-free and harassment-free workplace. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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Front Desk Associate
1 week ago
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Front Desk Associate
5 days ago
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