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Front Desk Associate

2 months ago

Miami Beach, Florida, United States Akam Full time
Job Title: Front Desk Associate

We are seeking a highly skilled and professional Front Desk Associate to join our team at AKAM. As the first point of contact for residents, guests, and visitors, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring the smooth functioning of the building.

Key Responsibilities:
  • Customer Service: Greet and assist residents, guests, and visitors with a warm and professional demeanor.
  • Front Desk Operations: Manage front desk operations, including answering phones, handling inquiries, and directing calls or visitors to the appropriate contacts.
  • Access Control: Monitor and control access to the building, ensuring that only authorized individuals enter the premises.
  • Mail and Package Handling: Handle incoming and outgoing mail, packages, and deliveries, notifying residents promptly of arrivals.
  • Resident Support: Address resident concerns or requests efficiently, including maintenance requests, visitor permissions, and service bookings.
  • Record Keeping: Maintain accurate records of visitor logs, service requests, and other front desk activities.
  • Communication: Communicate effectively with the property management team regarding any issues or updates related to building operations or resident needs.
  • Amenity Coordination: Assist in coordinating and scheduling building amenities, such as meeting rooms, fitness centers, or guest suites.
  • Security: Ensure the front desk area and lobby are clean, organized, and welcoming at all times. Respond to emergency situations or alarms by following established protocols and notifying the appropriate parties.
Qualifications:
  • Experience: Previous experience in a front desk, concierge, or customer service role, preferably in a residential or hospitality setting.
  • Skills: Strong communication and interpersonal skills, with the ability to interact effectively with residents, guests, and team members. Excellent organizational skills and attention to detail.
  • Education: High school diploma or equivalent required.
  • Certifications: Basic understanding of building operations procedures.

Benefits: AKAM offers a competitive benefits package, including medical insurance, dental insurance, vision insurance, 401K matching program, 10 paid holidays, 17 PTO days, and advancement opportunities. We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws.