General Manager
6 days ago
The General Manager (GM) assumes complete responsibility for the restaurant. The GM ensures all employees are performing their job responsibilities and are meeting company expectations.
Key Responsibilities:- Hire and Train: Recruit, train, and develop high-performing team members who embody the company's core values.
- Delegate and Follow-up: Assign tasks to team members, provide guidance, and ensure timely completion of responsibilities.
- Performance Management: Hold team members accountable for their performance, provide regular feedback, and develop effective development plans.
- Communication and Team Meetings: Foster open communication, recognize positive contributions, and provide timely and thorough performance appraisals.
- Payroll and Administration: Administer payroll procedures, ensure compliance with labor laws, and maintain accurate records.
- Customer Service: Ensure team members provide fast, friendly, and accurate service, effectively handle customer complaints, and continuously improve mystery shopper scores.
- Inventory and Cost Control: Manage inventory levels, control cost of goods, variances, and labor costs, and ensure proper cash handling and deposit procedures.
- Education: High School Diploma; College degree preferred.
- Experience: Minimum of at least 2 years as a General Manager with P&L responsibility; experience in the restaurant industry preferred.
- Skills: Great communication skills, positive attitude, ethics that support company values and culture, ability to manage a fast-paced environment, understand financial reports, and strong time-management skills.
- Availability: Available 45 to 50 hours per week; able to work flexible hours, including weekends and closing shifts as dictated by the restaurant's needs.
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