Restaurant Operations Manager

6 days ago


La Grange, Illinois, United States Nonna's Good Life Pizza For All Full time
Job Summary:

The General Manager (GM) assumes complete responsibility for the restaurant. The GM ensures all employees are performing their job responsibilities and are meeting company expectations.

Key Responsibilities:
  • Hire and Train: Recruit and develop high-performing team members who embody our core values.
  • Delegate and Follow-up: Assign tasks to team members and provide regular feedback to ensure they are meeting expectations.
  • Hold Team Accountable: Monitor and address performance issues promptly to maintain a high-performing team.
  • Communicate Effectively: Provide clear and concise communication to team members and stakeholders to ensure everyone is aligned with company goals.
  • Performance Appraisals: Conduct regular performance evaluations and develop effective development plans to help team members grow professionally.
  • Enforce Policies and Procedures: Educate team members on and enforce all relevant personnel policies, labor laws, and security and safety procedures.
  • Administer Payroll: Oversee payroll procedures to ensure accuracy and compliance.
  • Customer Satisfaction: Ensure team members provide fast, friendly, and accurate service to drive customer satisfaction and loyalty.
  • Customer Complaints: Effectively handle customer complaints and issues to maintain a positive reputation.
  • Measure and Improve: Monitor customer satisfaction and implement plans to improve both satisfaction and loyalty.
  • Product Quality and Store Standards: Ensure product quality, store cleanliness, maintenance, and security standards are met to maintain a positive customer experience.
  • Sales and Cost Control: Increase comp sales and deliver budgeted sales each period while controlling cost of goods, variances, and inventories.
  • Labor Cost Control: Staff and schedule team members appropriately to control labor costs.
  • Cash Handling and Inventory: Ensure proper cash handling and deposit procedures are followed, and maintain accurate inventory and ordering systems.
Requirements:
  • Education: High School Diploma; College degree preferred.
  • Experience: Minimum of at least 2 years as a General Manager with P&L responsibility; experience in the Restaurant Industry preferred.
  • Communication Skills: Great communication skills to communicate effectively with customers and co-workers.
  • Attitude and Ethics: Must have a positive attitude and ethics that support our values and culture.
  • Time Management: Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant.
  • Financial Acumen: Ability to understand financial reports.
  • Physical Demands: Ability to stand/walk for 8-10 hours per day.
  • Availability: Available 45 to 50 hours per week; able to work flexible hours necessary to manage and operate the restaurant effectively, including weekends and closing shifts as dictated by the restaurant's needs.


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