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Customer Service Associate
2 months ago
We are seeking a highly motivated and results-driven Sales Associate to join our team at Club Pilates La Grange & Orland Park. As a Sales Associate, you will play a critical role in driving new membership sales, member retention, and delivering exceptional customer service.
Key Responsibilities- Lead Generation and Sales: Drive and execute the sales process, including lead generation, follow-up, and closing sales to meet and exceed sales goals.
- Member Engagement: Establish and maintain strong relationships with members and prospective clients, providing a personalized and exceptional customer experience.
- Studio Tours and Sales: Conduct studio tours with new prospects, showcasing our facilities and services, and effectively communicating the value proposition of Club Pilates.
- Product Knowledge: Stay up-to-date on our products, programs, and pricing, providing expert advice and guidance to members and prospective clients.
- Appointment Setting: Book quality appointments to achieve monthly sales goals, ensuring a seamless and efficient sales process.
- Customer Service: Greet members, guests, and prospective members, providing a warm and welcoming experience, and addressing any concerns or complaints in a timely and professional manner.
- Competitive Spirit: Demonstrate a competitive spirit and a proven track record of success in sales, with a strong desire to meet and exceed sales targets.
- Customer Service Skills: Possess excellent customer service skills, with the ability to build strong relationships and provide a personalized experience.
- Communication Skills: Exhibit excellent communication skills, both written and verbal, with the ability to effectively communicate with members, prospective clients, and colleagues.
- Organizational Skills: Demonstrate strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Availability: Be available to work weekends and evenings, as required.
