Front Desk Director

2 weeks ago


Spokane, Washington, United States The Historic Davenport Hotel, Autograph Collection Full time
About Our Team:
The Historic Davenport Hotel, Autograph Collection is a prestigious, iconic hotel located in Spokane, Washington, offering exciting job opportunities for hospitality professionals seeking to be part of a historic and renowned team. As a member of our team, you will have the opportunity to work in a unique and historic environment, providing outstanding service to guests from all over the world.

Job Summary:
We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience.

Responsibilities:
- Lead the front desk team, providing guidance, support, and feedback to ensure excellent customer service and efficient daily operations.
- Collaborate with other departments to create a seamless guest experience, including room assignments, check-in and check-out processes, and resolving guest issues promptly.
- Develop and implement effective strategies to improve customer satisfaction, loyalty, and retention.

Requirements:
- 2+ years of experience in hotel front desk management/supervisory operations or a related field.
- Strong leadership and management skills, with the ability to motivate and develop a team of front desk agents.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, colleagues, and other stakeholders.
- Proficient in hotel management software and Microsoft Office, with a strong attention to detail and ability to multi-task effectively.
- Ability to work flexible hours, including weekends and holidays as needed.

Benefits:
- A competitive salary range of USD $60,000.00 - USD $65,000.00 per year.
- A comprehensive benefits package, including medical coverage, dental and vision insurance, 24/7 teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401K match.
- Opportunities for professional growth and development, with a focus on advancing within the organization.

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