Front Desk Operations Coordinator
4 days ago
We are seeking a highly skilled and proactive Front Desk Associate to join our team at Excelsior Wellness. As a key member of our healthcare operations team, you will be responsible for providing exceptional customer service and support to our clients in a fast-paced environment.
Key Responsibilities:- Managing client interactions and ensuring efficient workflow
- Scheduling appointments and managing work queues
- Collecting co-payments and maintaining a cash drawer
- Opening and sorting mail
- Scheduling patient appointments and registering them in the Electronic Health Record (EHR)
- Managing internal referrals and checking patients in and out of appointments
- Assisting providers with follow-up phone calls and letters
- Scanning and indexing documents
- Monitoring emergency room notifications and directing them to appropriate staff
- Verifying insurance eligibility
- High school education or equivalent; associate degree in healthcare or business-related field preferred
- Experience in healthcare operations, insurance, and/or scheduling
- Ability to work independently and efficiently with various constituents
- Must pass a criminal background check
- Valid state driver's license
The estimated annual salary range for this role is between $36,776 and $48,552, based on experience and location.
Benefits:We offer a comprehensive benefits package, including medical, dental, and vision coverage. Our Providence PPO plan has the following monthly premium and deductible:
- Employee only: $0 monthly premium / $250 deductible
- Employee & child(ren): $0 monthly premium / $500 deductible
- Employee & Spouse: $50 monthly premium / $500 deductible
- Employee & Family: $50 monthly premium / $500 deductible
Average annual savings on premiums and deductible expenses compared to other businesses in our area are $1,200 to $8,700 and $1,250 to $6,000, respectively.
We also provide additional benefits, including retirement with employer match, employer-paid life insurance, generous paid time off, and access to learning platforms.
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