Front Desk Supervisor
1 week ago
The Davenport Grand Hotel offers an exceptional work environment for those seeking a rewarding career in hospitality. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience.
About the Role:
- This key leadership position ensures the smooth operation of front desk services, providing exceptional customer experiences and maintaining high standards of service quality.
- You will be responsible for managing human resources functions, including recruiting, selecting, orienting, training, coaching, and evaluating staff performance.
Key Responsibilities:
- Leverage your leadership and management expertise to lead a dynamic team of front desk agents.
- Develop and implement effective strategies to improve guest satisfaction and loyalty.
- Maintain accurate records, reports, and financial statements to ensure compliance with company policies and regulations.
Requirements:
- Minimum 2+ years of experience in hotel front desk management/supervisory operations or related field.
- Proven track record of success in leading cross-functional teams and driving results.
- Excellent communication, interpersonal, and problem-solving skills.
- Fluency in English language.
- Proficiency in hotel management software and Microsoft Office.
- Able to multitask effectively and prioritize tasks efficiently.
Benefits:
- Competitive salary range: USD $60,000.00 - USD $65,000.00 per year.
- Comprehensive benefits package, including medical, dental, vision, and pet insurance.
- Generous paid time off policy.
- Tuition reimbursement program.
- 401K matching plan.
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