Front Desk Leadership Manager

3 weeks ago


Spokane, Washington, United States The Historic Davenport Hotel, Autograph Collection Full time

**Deliver Exceptional Guest Experiences as a Front Office Manager**

We are seeking a highly skilled and experienced Front Office Manager to lead our front desk team at The Historic Davenport Hotel. As a key member of our operations team, you will be responsible for ensuring top-notch customer service and efficient daily operations.

Job Summary:
  • Oversee front desk operations, including managing human resources functions, customer service, and daily operations.
  • Maintain a skilled and motivated workforce by providing training, coaching, and performance evaluations.

**Requirements and Qualifications:**

  • A minimum of 2 years of experience in hotel front desk management/supervisory operations or a related field.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
  • Fluency in English, both written and spoken.
  • Proficiency in hotel management software and Microsoft Office.
  • Attention to detail and ability to multitask effectively.
  • A customer service-oriented mindset, with a commitment to delivering exceptional guest experiences.
Compensation and Benefits Package:
  • A competitive salary range of $60,000 - $65,000 per year.
  • Three tiers of medical coverage, dental, and vision insurance.
  • 24/7 Teledoc service, pet insurance, and hotel discounts.
  • Tuition reimbursement, paid time off (vacation, sick, bereavement, and holidays), and a 401K match.

**Company Overview:**

The Historic Davenport Hotel, Autograph Collection, is a premier hospitality management company that operates hotels, restaurants, and entertainment venues across the US. We offer a unique entrepreneurial management style and owners mentality, combined with the breadth and depth of skill and experience of a larger company.



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