Premier Front Desk Director

6 days ago


Spokane, Washington, United States The Davenport Grand Hotel Full time
Front Office Manager Job Summary

We are looking for a highly skilled and motivated Front Office Manager to join our team at The Davenport Grand Hotel in Spokane, WA. As a key member of our management team, you will be responsible for overseeing the efficient daily operations of our front desk, managing a team of front desk agents, and providing exceptional customer service to our guests.

This is an exciting opportunity to grow your career in hospitality and work in a luxurious and dynamic environment. If you have strong leadership and management skills, excellent communication and interpersonal skills, and are passionate about delivering exceptional guest experiences, we encourage you to apply.

Key Responsibilities:

  • Lead front desk operations, ensuring seamless guest experiences
  • Manage human resources functions, including recruiting, selection, orientation, and training
  • Develop and implement strategies to improve front desk efficiency and guest satisfaction

Requirements:

  • 2+ years of experience in hotel front desk management/supervisory operations or related field
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Read, write, and speak English fluently
  • Proficient in hotel management software and Microsoft Office

Compensation and Benefits:

  • Competitive salary range: $60,000 - $65,000 per year
  • Three tiers of medical coverage
  • Dental and vision coverage
  • Pet insurance
  • Tuition reimbursement
  • Paid time off (vacation, sick, bereavement, and holidays)
  • 401(k) match

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