Luxury Hotel Front Office Leader

7 days ago


Spokane, Washington, United States The Davenport Grand Hotel Full time

Job Overview

The Davenport Grand Hotel is a premier luxury hotel in the heart of Spokane, offering an exceptional work environment for those seeking a rewarding career in hospitality. As a job applicant, joining the team at The Davenport Grand Hotel means being part of an iconic property known for its elegant design, exceptional service, and commitment to excellence.

This upscale hotel offers a range of employment opportunities, from guest services to culinary, events, and more, providing a diverse and dynamic career path. The Davenport Grand Hotel is dedicated to creating a culture that values teamwork, professionalism, and unparalleled guest experiences.

About the Role

We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations as a Front Office Manager. You will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience.

Responsibilities

  • Oversight of front desk operations and staff management
  • Ensuring exceptional customer service and resolving guest complaints
  • Managing human resources functions, including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, and maintaining a skilled and motivated workforce
  • Working closely with other departments to ensure seamless guest experiences

Requirements

  • 2+ years of experience in hotel front desk management/supervisory operations or related field
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Read, write, and speak English fluently
  • Proficient in hotel management software and Microsoft Office
  • Detail-oriented and able to multi-task effectively
  • Customer service oriented and committed to providing exceptional guest experiences
  • Prior cash handling experience necessary
  • Ability to work flexible hours, including weekends and holidays as needed

Benefits

  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays)
  • 401K Match

Estimated Salary Range: USD $60,000.00 - USD $65,000.00 per year



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