Transit Operations Supervisor

1 week ago


Las Vegas, Nevada, United States Transdev Full time
Job Overview

Now Hiring for BOC Dispatch Supervisors

Why Choose Us?

  • Competitive Salary: $60,000 annual salary
  • Comprehensive benefits including health, vision, dental insurance, and 401K
  • Life insurance, Disability insurance, and Paid Holidays
  • Employee Assistance Program
  • Opportunities for Career Advancement

The Dispatch Supervisor is responsible for overseeing the immediate operations and conditions of field activities, ensuring adherence to performance standards, managing service interruptions, and coordinating detour management. This role will supervise BOC Dispatchers, Road Supervisors, and Terminal Supervisors, ensuring that all assigned tasks are completed in accordance with their specific job descriptions and standard operating procedures (SOPs). The Transit Operations Shift Manager will offer guidance and support to all Transit Operations personnel, aiming to enhance the reliability and safety of our transit services for passengers.

Core Responsibilities:

  • Act as a vital member of the extended local leadership team, providing 24/7 management presence to Transit Operations staff.
  • Monitor and assess daily Transit Operations activities and employee performance, including missed runs, on-time statistics, total work and pay hours, and accident data.
  • Evaluate employee performance and administer disciplinary actions as necessary.
  • Possess comprehensive knowledge of the entire Las Vegas RTC service area.
  • Understand the roles of bus operators, road supervisors, terminal supervisors, and on-time performance monitors.
  • Stay informed about special events occurring in the Las Vegas area.
  • Comply with RTC and Transdev policies and procedures.
  • Ensure performance indicators meet or exceed client and corporate expectations, minimizing liquidated damages and addressing failures promptly.
  • Implement and support essential operations technologies (VDS, Zonar, AVL, etc.), serving as a subject matter expert and recommending optimal applications of these tools.
  • Manage location performance, recommend best practices, train on technology solutions, and facilitate their implementation to enhance service quality and financial performance.
  • Coordinate dispatching, in-service monitoring, and evaluations involved in daily transit operations.
  • Prepare necessary daily and/or weekly reports for the company and client to ensure service quality.
  • Alert the Transit Operations Manager of potential operational risks.
  • Promote and communicate the company vision, values, and culture throughout operations.
  • Maintain positive employee and labor relations through regular engagement with operations staff, recognizing performance, providing coaching, and promoting job satisfaction.
  • Perform additional duties as assigned and assist with other areas based on location needs.

Minimum Education & Certifications Required:

  • A high school diploma or equivalent.
  • Strong skills in customer service delivery, problem-solving, and decision-making.
  • Excellent communication and negotiation skills, with the ability to influence without authority.
  • Working knowledge of ADA law and ADA service requirements.
  • Dependable with proficient time management, meeting deadlines, and multitasking.
  • Ability to work a flexible schedule, including weekends.
  • Proficiency in MS Office products, including MS Excel and MS Word, as well as Windows-based programs.
  • Experience in a Transit Operations position is required.


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